Showing results for 
Search instead for 
Did you mean: 

Quest 2 "Not Connected" on phone app, but "active" on PC app

Honored Guest

I cannot figure out how to get my Quest 2 to connect to my phone. I recently bought 2 replacement controllers and need the phone app to connect them, but my phone says "Not Connected" meanwhile the PC says "Active". I use air link (if that's of any help), and am on the same internet connection for both PC, Quest 2, and Phone.


Community Manager
Community Manager

Hey there, @Kwiff! We know how important it is to get your new controllers set up with your headset so you can jump back into VR! In order to investigate this, we'll want to get the device up and running on its own. Afterwards, you can try using the PC, and if there are any additional issues, we can address those then. In order to look into this closer, we have a few questions for you!


  • When you are in the headset, what prompts do you see? Are there any pairing codes? 
  • Please provide us with screenshots of what you see in your headset and mobile device so we can get a better idea of which part of the setup process you are in.
  • Which troubleshooting steps have you tried so far? We don't want to make you repeat anything you have already done.

We look forward to hearing back from you!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Community Manager
Community Manager

Hi again @Kwiff! We're following up to see if you still need assistance. If you find that you do, please don't hesitate to reach back out to us! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Still need help?

Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.

If you need an agent to help with your Meta device, please contact our store support team here.

Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.

Check out some popular posts here:

Getting Help from the Meta Quest Community

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

Trouble With Facebook/Instagram Accounts?