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Quest 2 "Not Connected" on phone app, but "active" on PC app

Kwiff
Honored Guest

I cannot figure out how to get my Quest 2 to connect to my phone. I recently bought 2 replacement controllers and need the phone app to connect them, but my phone says "Not Connected" meanwhile the PC says "Active". I use air link (if that's of any help), and am on the same internet connection for both PC, Quest 2, and Phone.

2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Hey there, @Kwiff! We know how important it is to get your new controllers set up with your headset so you can jump back into VR! In order to investigate this, we'll want to get the device up and running on its own. Afterwards, you can try using the PC, and if there are any additional issues, we can address those then. In order to look into this closer, we have a few questions for you!

 

  • When you are in the headset, what prompts do you see? Are there any pairing codes? 
  • Please provide us with screenshots of what you see in your headset and mobile device so we can get a better idea of which part of the setup process you are in.
  • Which troubleshooting steps have you tried so far? We don't want to make you repeat anything you have already done.

We look forward to hearing back from you!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hi again @Kwiff! We're following up to see if you still need assistance. If you find that you do, please don't hesitate to reach back out to us! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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