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Quest 2 "this headset is already connected to a meta account"

StonerMunchiesTV
Honored Guest

Hello!  I recently just factory reset my quest, when trying to connect it to a new account I am getting the "this headset is already connected to a meta account" screen / error in the app.  I have tried factory resetting the device again and using pin mode, but no luck.  The device is not showing up on my old account anymore so I know that the device is not linked to the old account.  Is there any fix / workaround to this? 

3 REPLIES 3

Levinson101
Honored Guest

Another user here. Im guessing your inside the mobile app and viewing the 'devices' tab.  If you havent done so already, log directly into auth.meta.com on a laptop or pc. You should still see your Quest in the "My devices" and "Shared with me" line. If you see this, there would be an option to "remove the device" from your account. 

 

I know all this because im having the same issue with the mobile app not showing consistent information as the online account login information. Somehow the mobile app unpaired my Wifes device after i added myself as a second account. 

MetaQuestSupport
Community Manager
Community Manager

Hi there @StonerMunchiesTV. We appreciate you letting us know what troubleshooting you have already done in hopes for a resolution. To get further details and possible options towards a answer let's get you in our private messages, we appreciate your assistance @Levinson101 it is very nice to see peers come together in helping one another. As for the PM please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. If you are still needing assistance we will be waiting to hear from you! Thanks again.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hey, hey @StonerMunchiesTV! We're checking in to make sure you were able to get that headset paired, or if you've run into any further trouble with that at all. We'd like to make sure everything went smoothly for you along the way, so please don't hesitate to reach back out with a PM! We're happy to lend a hand!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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