cancel
Showing results for 
Search instead for 
Did you mean: 

Quest 2 right controller issue

GhostKat101
Honored Guest

Hi,

Suddenly, the Meta Quest 2 thinks the joystick on the right controller is pushed to the left but in reality, it is centered.  I can move the joystick around and see my avatar's thumb move slightly up and towards the center but never down or to the right past center.  When trying to recalibrate the joystick in the device/controller menu, it doesn't register me moving it around enough to continue with the calibration.  Is there anything else that can be done to recalibrate the joystick?

Thanks.

4 REPLIES 4

It sounds like the joystick module has gone wrong. If still under warranty, log a support ticket to have it replaced. If not, Google "Quest stick drift" for a variety of cleaning and replacement options, the difficulty of which is directly in proportion to the long-term effectiveness.

MetaQuestSupport
Community Manager
Community Manager

Oh no, @GhostKat101! We don't like to hear you are having issues with your Quest 2 controller. We know issues like this are not ideal and how important it is for our customers to have a smooth, seamless experience when playing standalone VR. We want to help you get this resolved, and there are a few steps we would like for you to perform to resolve this issue. Can you please attempt the following?

 

  • Clean the controller
  • You can also use compressed air to remove any debris inside the controller
  • Remove any unsupported third-party accessories that may affect thumbstick motion or controller detection (such as controller covers, controller attachments, etc.)
  • Remove the battery from the controller for at least 30 seconds
  • Unpair and pair again the controller to the headset
  • Recalibrate your controller joystick range and deadzone


Please let us know if these troubleshooting steps work for you. We are eager to help you resolve this issue.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hey again, @GhostKat101! We haven't heard back from you about this issue and wanted to check in and see if the trouble seems to be resolved, or if you were still having issues with your joystick. Just let us know when you are able, and if you are still having some troubles we'll be glad to assist you! Happy holidays!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

GhostKat101
Honored Guest

I contacted tech support since the controller is only 5 months old and they're going to repair or replace it.

Still need help?

Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.

If you need an agent to help with your Meta device, please contact our store support team here.

Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.

Check out some popular posts here:

Getting Help from the Meta Quest Community

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

Trouble With Facebook/Instagram Accounts?