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Quest 2 saying "you tried to login into an account that is not associated with original account or p

cooter.harley.9
Level 2

the headset had been working just fine a day before but suddenly it starts displaying this whenever i go to try and fix it and when i follow what it says in the headset it does not fix.

2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Hey there! We know pairing issues can be pretty discouraging to have so we'd love to shed some light on this.

 

Some people when trying to merge over to a Meta account seem to have created a whole new account instead of merging with their current account. 

 

With that being said, we'd love to take a look and see if this could be the case. 

 

In order to do so, we will require some sensitive account information which would be best to provide through PMs. Feel free to hit us up with the directions right below!

 

Select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Keep in mind, you must be signed into the community first to send us a private message.

MetaQuestSupport
Community Manager
Community Manager

Hey again! Just checking in to see if you were still in need of some assistance.

 

If so, please don't hesitate to reach back out in those PMs anytime!