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Quest 2 stays in passthrough when turned on

Aviabenh
Honored Guest

hello I am having an issue where randomly when i turn my quest 2 on it will be in pass through i try to create a new boundary by clicking the creat a new one and the other boundary's ive made go missing and the button doesn't do anything and my quest will also randomly freeze and show a parital image with the rest being a black void 

2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Hey there @Aviabenh! We know something like this can really pull you out of the moment, so let's get to the bottom of this! First we would like to ask you a few questions to best determine how to assist.

 

  • When did this start happening?
  • Has boundary ever properly worked for you?
  • What troubleshooting steps have you already attempted?

We appreciate you taking the time to get this information over to us, we're looking forward to your response!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hey @Aviabenh! Just reaching out to see if you saw our last message? We hope you're having a great day!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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