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Quest 2 storage full and stopped working

Rackshan
Explorer

so recently my quest 2 hit max storage and 90% of the core stuff just stopped working. i was trying to solve the issue by uninstalling a 5gb game that i dont play but it won’t uninstall, and then i restart my headset, and try to open up settings again and settings doesn’t load. i decide to restart my oculus and the usual metacam and identity message pops up, but when i close them, it restarts automatically. and now it is in a loop of restarting. help :(.

1 ACCEPTED SOLUTION

Accepted Solutions

MetaQuestSupport
Community Manager
Community Manager

Hey there, @Rackshan. We want everyone to be able to enjoy their VR devices. We're happy to jump in and try and get this working for you! It sounds like there's several things happening at once that is deteriorating your experience. If the quest is sending several messages and then just restarts itself, your best option is likely going to be to factory reset it. If you're not able to do it via the headset because of the resetting, you are able to do it via mobile using the app. As a heads up, if you do not have your cloud save turned on (it's on by default) then the reset can result in losing saved game progress. It will restore your headset to the original condition it was one when you  Please give this a shot and let us know if this resolved the challenge!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

View solution in original post

5 REPLIES 5

MetaQuestSupport
Community Manager
Community Manager

Hey there, @Rackshan. We want everyone to be able to enjoy their VR devices. We're happy to jump in and try and get this working for you! It sounds like there's several things happening at once that is deteriorating your experience. If the quest is sending several messages and then just restarts itself, your best option is likely going to be to factory reset it. If you're not able to do it via the headset because of the resetting, you are able to do it via mobile using the app. As a heads up, if you do not have your cloud save turned on (it's on by default) then the reset can result in losing saved game progress. It will restore your headset to the original condition it was one when you  Please give this a shot and let us know if this resolved the challenge!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Maybe a small issue, it disconnected the headset from the internet so the last time i had it connected via the app was 19 hours ago so i cant access the headset settings through the app. For the headset, everytime i get to the boot screen, and i let go of either the power button or the volume down button, it takes me off the screen. Any other way i can factory reset?

Thank you for providing that information @Rackshan. Unfortunately, there is no other way to perform a factory reset on the device. We'd like to take a further look into this with you, so we'd like for you to please send us a PM at your earliest convenience. Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. We look forward to hearing from you in PM! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

sorry for so many messages but i finally figured out how to use the boot menu and i got it factory reset

Thank you for the follow up @Rackshan! We got your PM as well and sent a message there. We're glad you got the reset going, let us know if it fixed everything! If you continue to have challenges, please let us know in the PM and we'll continue working with you there! If you have any other questions or challenges, please let us know! We're happy to help.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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