Quest 2 strap connecting part broke/snapped off

[Anonymous_Hooman]

strap, headset, and broken plasticheadset showing where the plastic used to bethe strap with the piece that broke off inside of it next to the headsetthe piece that broke off with the straps and headsetthe piece that broke off being held where it broke off from

[MetaQuestSupport]

Oh no! 😮 It looks like your headset had an accident! We know situations like this are never fun. Please reach out to our support team here, so we can look into your options to get this taken care of. 😊

[Anonymous_Hooman]

When I get to the page "Which part of the Meta Quest 2 are you having issues with?" and choose headset or accessory there isn't an option to choose that describes the issue I'm having. 

[MetaQuestSupport · Accepted solution]

Hey there! Thanks for bringing this to our attention! We recommend choosing the following options: Headset>Charging or Power>Charger cracked and then select the email option. Don't forget to add the photos and a description in the support ticket! We're looking forward to getting you back in VR!

[Petercheese]

Did you ever get this fixed? My son has the same issue

[MetaQuestSupport]

Hey @Petercheese! We see your Quest 2 strap has some damage. We'd hate for your son to miss out on the world of VR, so please reach out to our amazing support team! Our team will be more than happy to take a closer look into this for you, so you and your family can get back in the game.

[Anonymous_Hooman]

Yes, I spoke with the support team and was sent a replacement headset

[MetaQuestSupport]

Thank you for taking the time to let us know that we were able to resolve your issue. Please don't hesitate to contact us if you require assistance, we will be delighted to help you.

[v1neetsa1n1]

Hello I have same issue. It keep falling off, can't use my oculus any more. Please any help?

[MetaQuestSupport]

Hiya @v1neetsa1n1! We see you had an accident with your headset. No worries, lucky we are always happy to help you get this situation under control. So that we can better assist you please reach out to our official Meta Store Support page so that we can into this further. Follow as prompted when trying to connect to us. Please make sure to include a picture and your headset serial number. We hope to hear from you soon friend!