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Quest 2 stuck in USB UPDATE MODE!! Please help!

Qupo
Explorer
So I just updated to the newest version 23 around noon, spent a couple of hours playing Half-Life Alyx till the battery is very low. Turned off the device, charge it. And then tonight I unplugged the charging cable, and I notice that the sidelight doesn't turn off automatically and the light is orange instead of green for some reason. So I decided to take a peek and the screen is somehow ON and it just says USB Update Mode.

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I have 5 options available on the Screen: Boot device, Device Info, Factory Reset, Sideload Update, Power Off.

None of these options work:
-Boot device would just restart the quest back to this very same screen.
-Device info just shows info of the device like serial number, Ram Size, etc.
-Factory Reset would just restart the device back to this screen just like what the Boot Device option did.
-Same with Sideload Update, it just restarts the device.
-Power Off would turn off the device. And if I turn it back on, I get the same USB Update Mode screen.

I'm at a loss here, is there a fail-safe to force Factory Reset the device? I'm seriously in need of help, I don't have the luxury of just sending the device back, unfortunately. Does anyone ever have the same experience? How can I get past this USB Update Mode screen? Thank you kindly for your help in advance.
49 REPLIES 49

Hey @Moredread1, We see your Meta Quest 2 is stuck in the USB update mode. We're here to make sure your VR experience is as smooth as butter. We'd like to invite you to send us a PM to look into this together! Select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. We look forward to hearing back from you!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hey @spotty-revenge and @Moredread1! We wanted to follow up with you guys and see if you're still needing assistance with Meta Quest 2 stuck in the USB mode. We would also like to invite you both to PM us, click here. Next, click "Send a Message" to privately message us, please remember, you must be signed into the community first to send us a private message. We hope to get you back on track as we wait for your response!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Ponnice
Honored Guest

I’m having the same issue how do I fix it 

Hi @Ponnice. We see you are having similar issues as your fellow peer. We don't want you to have to wait any longer for a resolution to get you back in the game! First, we want to make sure the following have been completed to confirm all troubleshooting has been attempted:

 

  • Charge the headset for 2 hours.
  • With the device powered on hard Reboot the headset by holding the power button for 30 seconds.
  • As the device is coming back up, let's uninstall and then reinstall the Meta Quest mobile app.
  • Lastly, perform a factory reset after backing up the device via cloud backup.

We appreciate your response to see if this helps fix your issue; if not, we can continue working with you to get this resolved. We look forward to hearing back from you soon!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

We just wanted to follow-up with you to see if you were still needing assistance with your headset being struck in update mode. Feel free to reach back out if you happen to have any further questions or concerns as we are always happy to help! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

UHHNJBKJ
Honored Guest

Hold down the + volume button, then hold down the power button, i think it can help (not sure).

Kgarber2014
Honored Guest

I can not find a way to get out I will update if I find anything it is so annoying my friends are mad because I keep saying I will get on then I Remember USB update mode

Eakerfam
Honored Guest

But what does it do to the oculus on Boost Device?

Me too , even quest 3 the problem is still left

Chester903
Honored Guest

If you had got the oculus with insurance when you bought it you can go to the store you bought it and tell them " I was going to play oculus but a weird screen showed up, I don't know what to do" them they ask for info about the owner. Then you might need to pay a fee ( 100-150) and they will give you a new oculus.

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