Quest 2 stuck on Device Setup is Complete

[samd_lex]

I had a personal account and it was working fine. Then I tried adding an existing account (my work one) so that I could set up developer mode. When I was setting up this account I got stuck on the "device setup complete" screen. I am able to hold the Meta button to recenter the view, but it does not recognize when I tap it to try and move past this screen. I have found other posts in the forums about this issue and even rapidly tapping the Meta button does not advance past this screen. 

I tried the factory reset from the device and reinstalling the phone app and tried just setting up my work account. I am still getting stuck on the "setup complete" screen though.

I did another factory reset using the app and got the same result. I even removed the batteries from the controllers (as suggested by the standard support line) with no change. 

[samd_lex]

Just did another factory reset (and app reinstall) using my personal account and am still experiencing the same issue. So I just went from a working headset to essentially a bricked one just by trying to add an account...

[MetaQuestSupport]

Hi there @samd_lex, we see you are needing help getting past the setup screen. We understand how inconvenient it is not being able to use your headset as intended, and we want to do all that we can to get you back in to the amazing world of VR!

So that we can rule out some common issues, can you please review the following for us:

• Press the menu buttons on both controllers very firmly, but do not hold it to see if that helps.
• Remove batteries for 5-10 minutes to reset the firmware.
• Unpair and re-pair the controllers
• Hard reboot the headset:
  1. Hold down the power button until you see the shutdown button.
  2. Hold the power and volume (-) button on your headset down simultaneously until the boot screen loads on your headset.
  3. Use the volume buttons on your headset to highlight Boot Device and press the power button.
  4. Use the volume buttons on your headset to highlight Yes and press the power button.

Let us know how this goes!

[MetaQuestSupport]

Hiya hiya! We're just moseying on over to see if you are still in need of assistance. If so, please don't hesitate to let us know. Thank you!

[bdudak]

I can’t get past this screen. Please help

[bdudak]

Yes I need help. Someone please give me a phone number I can call. Please

[MetaQuestSupport]

Hi there, @bdudak! We definitely don't want you missing out on using your headset for long, so we're glad you've brought this issue to our attention! While we do not have a direct phone number to contact support, you can always reach out to chat in, email, or request a callback for applicable issues from our support team here! If you haven't had a chance yet, we highly recommend trying out the steps we sent earlier, just to help us narrow down any possible cause of this issue. In case you need it, here are those steps once more:

• Press the menu buttons on your controller very firmly, but do not hold it. Try out the other controller's button as well, just to if that helps.
• Remove batteries for 5-10 minutes to reset the firmware.
• Unpair and re-pair the controllers
• Hard reboot the headset:
  • Hold down the power button until you see the shutdown button.
  • Hold the power and volume (-) button on your headset down simultaneously until the boot screen loads on your headset.
  • Use the volume buttons on your headset to highlight Boot Device and press the power button.
  • Use the volume buttons on your headset to highlight Yes and press the power button.

From there, we do suggest making sure your headset is charged to full capacity, and trying out a factory reset to pair your account once more. Should the issue persist from there, please let us know! We'd like to do everything we can to ensure your VR experience is thriving! 

[MetaQuestSupport]

Hey there, @bdudak. We wanted to follow up with you and see if you had been able to perform the steps we provided or if you still needed assistance with your Developer Mode issue. Please reach back out to us and let us know if we need to look into this issue further with you or if the issue is resolved. We hope to hear from you soon!

[PS_Training_Admin]

I have the exact same issue as Samd-Lex and I tried the same steps he completed and the ones you suggested to no avail. Once I add the second account it gets stuck on the last step to press the Oculus/Meta button to complete setup.

[MetaQuestSupport]

Hey there! Having issues with adding another account is no fun! we'd love to help you as best we can so that you can continue your journey in the wonderful world of VR! In order to do so, please reach out to us in a PM and we will be happy to dig deeper into this issue! Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. ​