07-20-202401:41 PM - last edited on 07-21-202403:03 PM by Chundvar
meta's answer on Update 7/15/2024 does NOT solve the problem... they need to OWN up to a problem that's been going on since 2019 and needs to be FIXED!!!!!
Hi there, @killerpopz007. We really appreciate you reaching out to the community about what's been going on with your headset. We certainly know how vital it is to be able to jump right into the game without everything rebooting constantly, and we'd really love to look into this further with you.
Has the headset been charged for at least 2 hours via a wall outlet?
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i did all that was suggested and NOTHING..try to factory reset nothing... try fully charging nothing...try to fully discharge battery and recharge nothing...try to do all on the screen and the ONLY thing that i can access is the info...still have a red light on headset.. why do i want to pay for a used headset????you guys should either replace this one or repair it for free...it's only fair due to the fact that the unit is only a little over a year old...tks
Thanks for getting back to us, @killerpopz007. We certainly understand how it feels when one of our devices stops working properly, and we are eager to help out in any way we can.
Given all the troubleshooting that has been completed, we have reached the end of the available steps for this issue. We'd be happy to look into any replacement options we have available for you if you'd like to reach out to us via PM. You can select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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