hello, recently I started using my quest again. but unfortunately I am having issues with charging the headset. First issue I encountered was the charging process itself being incredibly slow. in an attempt to resolve this issue I purchased a new usb-c charger but to no avail. Now, everytime I plug in the usb-c charger to the headset the LED will light up red for hours on end and flash the battery symbol. I've tried using different power sources and different charger blocks. This is getting very frustrating as I can only get up to 2 hours of playtime max and then have to wait 6+ hours to even get 70 percent battery but now its just not even getting pass the dead battery symbol.
We see that you've just started using your quest again, and are encountering some issues with battery life, and we would love to lend a hand in resolving this for you!
We noticed you have already done some troubleshooting yourself, but we have some tips we would like to share, to see if it makes a difference for you in maximizing the battery life of your quest:
Keep software updated Please make sure that your device is using the latest version of software. When there is a new software release, your Meta Quest headset will update automatically when connected to Wi-Fi and turned on. You can also manually check for updates in Settings.
Maximize battery life Like all lithium-ion batteries, Meta batteries age and lose capacity over time and with usage. For good battery lifetime capacity, we recommend using your device until the battery level is below 50% before recharging. If you need to store your device for a long time without use, we recommend leaving the battery charged to about 50% and keeping the device at room temperature. Avoid storing your device in hot or cold environments.
Use the provided charger When charging your Meta Quest headset, use the charger that was included in the box. While you may be able to charge your headset's battery with chargers from other devices, your headset and its included charger were designed and tested to work optimally together and to maximize the performance of your headset.
Keep the magnetic pins clean The magnetic pins on the charging dock must be dry to avoid damage to the headset, controllers and charging dock. Use a dry cloth to wipe away any moisture on the magnetic pins.
Please let us know if the above guidance proves useful!
We hope to hear back from you soon.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
We just wanted to check in to ask if the above guidance has proven useful to you?
We hope to hear from you soon!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Still need help?
Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.
If you need an agent to help with your Meta device, please contact our store support team here.
Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.
