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Quest 2 stuck on logo screeen

susohio
Honored Guest

Whenever I try turning it on it gets past the meta logo but when the password pops up I cant look around. Its like the password screen follows where i look and I can't put in my pattern. I don't know if its the tracking or what

2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Hey there, @susohio! We definitely want for you to be able to enjoy  your time in VR, and that is hard to do if you can't log into your headset! We would recommend trying the following:

 

  1. Hard Reboot the headset
    • Hold down the power button and volume down button for 30 seconds until you hear the boot-up sound
    • If the boot-up sound is not heard, enter the USB Update Mode and select "Boot Device"
       
  2. If that does not fix the issue, Factory reset the device. Be aware that this will delete all apps, game progress, and user data from the device.

Hopefully these steps get things working for you again!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hey, we wanted to check back in here to see if you still needed any assistance. Please don't hesitate to hit us up!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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