Hi there! We see you both are having issues with not being able to get into your headsets because of an unlock pattern. There are steps you can take to remove it on the mobile app using your PIN. Please try the following steps:
1. Open the Oculus app and tap Devices. 2. Select your headset then swipe down to Headset Settings. 3. Tap Unlock Pattern then tap Remove Unlock Pattern. 4. Enter your PIN and tap Submit.
If these steps do not work for you, the last resort is to perform a factory reset. We understand that this is not the most ideal solution; however if nothing else works for you this is the best option to get you back into your headset.
Please note that with the Cloud Backup feature, apps that have been developed to have this feature enabled should have your progress and data saved. You can see which of your apps are supported by Cloud Backup, as well as the last backup time and size by following the steps in the hyperlink provided.
We hope you find this information useful, and you're able to get back in the game as soon as possible.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hi there! We see you both are having issues with not being able to get into your headsets because of an unlock pattern. There are steps you can take to remove it on the mobile app using your PIN. Please try the following steps:
1. Open the Oculus app and tap Devices. 2. Select your headset then swipe down to Headset Settings. 3. Tap Unlock Pattern then tap Remove Unlock Pattern. 4. Enter your PIN and tap Submit.
If these steps do not work for you, the last resort is to perform a factory reset. We understand that this is not the most ideal solution; however if nothing else works for you this is the best option to get you back into your headset.
Please note that with the Cloud Backup feature, apps that have been developed to have this feature enabled should have your progress and data saved. You can see which of your apps are supported by Cloud Backup, as well as the last backup time and size by following the steps in the hyperlink provided.
We hope you find this information useful, and you're able to get back in the game as soon as possible.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Exactly same problem, never set a unlock pattern but yeah stupid things asking for one now, Facebook is destroying its own product and upsetting its customers.
So I can only unlock my quest if I factory reset it,I tried connecting to it on my oculus app but just comes up with exactly same screen that appears on my quest, asking for unlock code.
Hey there! We would love to be a helping hand regarding the issues you are experiencing with your unlock pattern. Please direct message us so that we can further assist you!
You also have the option to reach out to us by chat or email, at our Meta Quest support page for help: https://metaque.st/Support
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Resettled the oculus and it allowed me to access everything again- was apprehensive as a few users mentioned the lock out still remained- ( had to sign out of app btw)
When back - set up as new headset-This then connected to app and showed the elusive” reset pattern” button
seems if the oculus is locked , it won’t allow to connect, so won’t allow the resetting as mentioned - brilliant programming
Didn’t set a pattern this time BUT first time when asked to save a password- again pattern came up-( so unavoidable)
Now headset is asking again for pattern on startup- wtf!!
Same problem. Here I am searching months later and you still haven't presented a viable solution. I NEVER created a pattern and my Oculus NEVER requested one. I set it down for a couple weeks and now it wants a pattern I DIDN'T create. Your "solution" doesn't work because I have to put in the pattern I DIDN'T create in order to remove the patternI DIDN'T create. I am extremely irritated by this huge waste of time and inability to use the product I purchased. So now I have to factory reset my device so I can, what, potentially have this unsolvable problem happen again? Why is this happening and what is an actual solution?
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