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Quest 2 suddenly stopped connecting to pc

DanielCataldi
Honored Guest

This has been working fine for about 3 years.

recently it has started to not connect. 
I frequently have to replug the cable to get the headset to see the PC. 
when I try to link I get the black with white logo screen the drops back to the headset menu with no link connected. On the PC it still says headset active.

I’ve reset the headset and updated and repaired the link app.

I use a kiwi cable which still tests fine.

any ideas?

 

2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Hi @DanielCataldi

 

We'd like to hear more about your issue. Can you please contact us in PM. Select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

 

Looking forward to hearing from you!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hey Daniel!

 

We are yet to hear from you yet in our DM'S.

 

Please feel free to reach out.

 

We are eager to help!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!