My quest 2 has suddenly stopped working almost completely. When i turned it on it showed a still image of the vr environment, as if displayed as a normal monitor. After a few seconds, it turns to a black screen with "tracking lost" box in the middle. My controllers start vibrating and flashing the light every couple of seconds, and i cannot do anything with them, they wont register in vr, no buttons or joysticks do anything. Ive tried factory resetting the headset, but to no avail.
Hey there, @Hadx! Thank you for bringing this to our attention! We understand that you're having some difficulties with your controllers losing tracking with your headset. We definitely know how crucial this is when trying to enjoy a stellar VR experience, so we'd be more than happy to assist you further! We'd like to ask you a few questions to get a bit more insight on this and provide you with the proper troubleshooting steps. When you have a moment, please respond by answering the following questions:
Has your play area changed recently?
Have you tried different play spaces?
Has the tracking worked properly before?
Are you using third-party accessories or covers with your device?
Are you experiencing this issue with both controllers?
When does this issue occur? Does it happen only in certain games? Does it happen in the home environment or on menus?
Also, when you have a moment, please confirm that these steps to perform a factory reset were followed by all possible means. We'll be looking forward to hearing back and getting you on the right track!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
My play area hasnt changed at all, have tried multiple play spaces, the tracking worked properly earlier on the day it stopped working, i dont have any third-party accessories or covers, both controllers have the same problem, and the issue with the headset and controllers happens immediately when i turn on the device. Factory resetting also did nothing to help the issue
Hey there, @Hadx! We thank you for troubleshooting this further for us, and if the Factory Reset has not resolved this issue for you we would need to gather some more information via a private message to look into your warranty and see what the next steps may be. Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
Once we have your private message, we can look into this further and make sure you are able to get back to exciting VR experiences quickly!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hey @Hadx! We are just following up to see if you still need assistance. If so please feel free to reach out. We look forward to hearing back from you soon!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
