08-08-202401:11 PM - last edited on 08-09-202408:16 AM by BlueberrieSmoothie
Every time I try to turn on my meta quest 2 it says tracking loss I tried everything to my Knowledge but it doesn't work and I mean tracking doesn't work as display wouldn't change unless I Click the volume buttons I cannot click continue
Hi Julian! Thank you for bringing your tracking issues to our attention.
What troubleshooting checks have you tried so far for the tracking loss?
Here are a few checks you can go through that may help with the tracking:
1. Make sure the tracking is turned on
By default, the headset will use 6DoF tracking, unless it has been turned off in the Guardian settings panel or lost tracking while in VR.
Click on the clock on the left side of the universal menu
Select Settings
Select System from the Settings panel
Select Headset Tracking from the left side panel
Make sure Headset Tracking is ticked
2. Clear your boundary history
Bear in mind that if you have multiple accounts on the same headset, boundary history will be cleared for all accounts, not just the account you are currently using.
Press the Oculus/Meta logo on your right controller
Click on the clock on the left side of the universal menu
Select Settings
In the settings panel, select Boundary
Select 'Clear Boundary history'
Redraw your Guardian boundaries by selecting 'Adjust Boundary' from the Boundary settings menu
3. Reboot the headset
Turn the headset off, wait a minute or two, then turn it back on.
A restart is a little different so turning the headset off is recommended over just restarting
4. Remove any unsupported third-party accessories that may affect tracking or pairing (such as controller covers, controller attachments, etc.)
Last resort:Factory Reset, this will erase all saved data on the device and is irreversible. You will still be able to access purchased content from your account, once you are logged back in. It is recommended to use the headset method over the mobile app.
Please let us know if this resolves your issue. If not, please reach out and then we can discuss the next steps. Hope to get you immersed back in VR soon!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hey, @Julian_x_why! We're just checking in to see if these troubleshooting steps worked for you? 😊
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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