Quest 2 tracking lost

[Julian_x_why]

Every time I try to turn on my meta quest 2 it says tracking loss I tried everything to my Knowledge but it doesn't work and I mean tracking doesn't work as display wouldn't change unless I Click the volume buttons I cannot click continue

[MetaQuestSupport]

Hi Julian! Thank you for bringing your tracking issues to our attention.

What troubleshooting checks have you tried so far for the tracking loss?

Here are a few checks you can go through that may help with the tracking:

1. Make sure the tracking is turned on

By default, the headset will use 6DoF tracking, unless it has been turned off in the Guardian settings panel or lost tracking while in VR.

• Click on the clock on the left side of the universal menu
• Select Settings
• Select System from the Settings panel
• Select Headset Tracking from the left side panel
• Make sure Headset Tracking is ticked

2. Clear your boundary history

Bear in mind that if you have multiple accounts on the same headset, boundary history will be cleared for all accounts, not just the account you are currently using.

• Press the Oculus/Meta logo on your right controller
• Click on the clock on the left side of the universal menu
• Select Settings
• In the settings panel, select Boundary
• Select 'Clear Boundary history'
• Redraw your Guardian boundaries by selecting 'Adjust Boundary' from the Boundary settings menu

3. Reboot the headset

• Turn the headset off, wait a minute or two, then turn it back on.
  • A restart is a little different so turning the headset off is recommended over just restarting

4. Remove any unsupported third-party accessories that may affect tracking or pairing (such as controller covers, controller attachments, etc.)

• Last resort: Factory Reset, this will erase all saved data on the device and is irreversible. You will still be able to access purchased content from your account, once you are logged back in. It is recommended to use the headset method over the mobile app.

Please let us know if this resolves your issue. If not, please reach out and then we can discuss the next steps. Hope to get you immersed back in VR soon!

[MetaQuestSupport]

Hey, @Julian_x_why! We're just checking in to see if these troubleshooting steps worked for you? 😊