My oculus quest 2 has not been pairing to any app, when I try to pair it gives an error message and asks for a code. I have factory rest multiple times with no results, and I noticed when I try to create a business account it says "An error occurred, please try again later." This never changes and no matter what I do does not pair to the quest. Everything I have done to troubleshoot it: -factory reset (multiple times) -used a different phone -reinstalled app -cleared bluetooth cache -let the quest die -attempted using a business account -created a new account -removed batter pack -gone close to router (yes same frequency) I'm sure I have done other things, but if anyone has had the same issue and new how to fix it that would be great.
I had a problem that sounds similar to yours. I tried all that and more. I've been going back & forth with Meta Support for days.
But I finally found a solution. Basically you use a Windows PC instead of the phone. On YouTube there's a video titled "Quest Not Pairing To Phone/Mobile Work Around" by Bearski. I didn't have to create an Organization like he did. I hope this helps you (and others).
I had a problem that sounds similar to yours. I tried all that and more. I've been going back & forth with Meta Support for days.
But I finally found a solution. Basically you use a Windows PC instead of the phone. On YouTube there's a video titled "Quest Not Pairing To Phone/Mobile Work Around" by Bearski. I didn't have to create an Organization like he did. I hope this helps you (and others).
Hi @parmesanio! Thanks for sharing this experience and listing all the troubleshooting you've completed so far. We know how it feels to go in circles, and we're happy to look into this further with you! We only have a couple additional questions, considering the amount of work you've already done. Please let us know the following:
What phone are you using?
What version is the headset currently on?
Are you using any third-party accessories?
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Hey @parmesanio! Thank you for giving us an update, we happy to know this issue is resolved. Have a wonderful rest of your day!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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