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Quest 2 volume too low even with max volume

Panzerfaust44
Explorer

My quest 2 volume sounds lower than it used to be,even at max and I aint using speakers,I'm using headphones it most likely is a software issue caused by an update or something,I aint the only one facing this issue.Anyone knows any fix?

 

12 REPLIES 12

MetaQuestSupport
Community Manager
Community Manager

Hey Panzerfaust44, thanks for bringing his to our attention. We totally understand your concern with the volume being too quiet, even when the headsets volume control is maxed out. We would first like you to perform a factory reset so your headset may act as if it were new. out of the box. To perform a factory reset using the headset:

  1. Turn off your headset.
  2. Hold the power and volume (-) button on your headset down simultaneously until the boot screen loads on your headset.
  3. Use the volume buttons on your headset to highlight Factory Reset and press the power button.
  4. Use the volume buttons on your headset to highlight Yes and press the power button.

If the issue still persists, please get in contact with our Online Support Team so they can walk you through more advanced and thorough troubleshooting!

 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hey,I managed to fix it without doing the factory reset,Instead of maxing out the volume from the options i used the volume buttons Instead and the audio was how it was supposed to be,still thanks for the help.

I am having the same issue where my headset audio is too low or sounds very quieter than normal. When I tried to factory reset the issue continued even when I tried to lower and raise the volume with the volume buttons and in the settings menu.

Hi @Mansnotsmartt! Thank you for taking the time to share your recent experience with your Quest 2 device. We know it's no fun to not be able to use our devices to their full capacity so we would love to help getting this issue resolved for you. 

  • Try headphones to see if there is audio
  • Test with multiple games/apps
  • Reboot the headset 
  • Ensure the volume is not muted or turned down too low

We've seen these steps help people out in the past with the same issue you're having. We're hoping that they will do the same for you.

However, if you're still having trouble after trying those steps, please don't hesitate to reach back out and let us know. Have a legendary rest of your day!

 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hello, hello! We were just scrollin' by to check in and confirm if the previous troubleshooting steps helped with the audio.

 

If not, we may need to collect some device information for additional troubleshooting. You can select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Haven't had time to test it but i will within a few days

Thank you for this update, @Mansnotsmartt. Definitely take your time, and we look forward to hearing how things turn out! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hey there, @Mansnotsmartt. We just wanted to swing by to see how troubleshooting your device turned out. Of course, if there are any further issues, please send us a PM, either by selecting our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! We want to make sure we're able to get to the bottom of this! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Tormisucks
Honored Guest

This happened to me as well but I found a fix (without doing a factory reset). This usually happens when you connect a headset or earbuds. 1. Go to bluetooth and connect the earbuds or headphones that you were using. 2. Put the volume to max. 3. Reset the headset. This worked for me, and now my volume is normal.

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