06-13-202305:50 AM - last edited on 07-18-202401:33 PM by AliceinVRworld
Every time I try connect to my WiFi, it says authenticating for a while then authentication error, I can't find anything useful for this, I've factory reset my headset, restarted my router and tried to connect through the app but no luck, anyone have any ideas
Hey hey, @speedwagon2! We just wanted to race on by to lend a hand with your Wi-Fi issues. We know how imperative having your Wi-Fi working properly can be to your VR experience. We want to assure you that we are going to do everything we can to get you to the finish line and back in the VR world! So go ahead and shoot us a PM, this can be done by selecting our name to get to our profile page, or click here. You will then, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
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Every time I try connect to my WiFi, it says authenticating for a while then authentication error, I can't find anything useful for this, I've factory reset my headset, restarted my router and tried to connect through the app but no luck, anyone have any ideas
im re-posting this as my emails have not been sending
Hey there! We appreciate you letting us know about the experience you are having. This is no fun and we know it is taking time away from your time in the VR world. We want to help and make sure you do not have this issue any longer. We ask that you download Routethis so you can check your internet connection. Once you've downloaded and opened the app, you'll be prompted for a 4-digit code; the code you want to use is 'FBRL.
You'll be presented with a list of options. We're in need of using the 'Network Scan' feature. Please document the 8-digit key you will be given, as we will need this to view your network Scan' results.
Note: The network scan takes about 2 minutes to complete.
Once you have completed the network scan, please let us know and provide your key.
Looking forward to your response!
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Hey there! We're just following up with you to see if you still need assistance. If so, please provide the information from our previous message and we'll assist. We hope you have a great day!
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WiFi, it says authenticating for a while then authentication error, I've factory reset my headset, restarted my router and tried to connect through the app but no luck
Hello there, @icba.Bitusa! We understand you were having some trouble authenticating WiFi, and it looks like you have reached out through a PM. We will be able to continue gathering additional information and provide troubleshooting there. Please reply back to the PM if you still need assistance. We appreciate your time, and have a great day!
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Hi there, @OculusGuy6! We see you're reporting a similar error message on your headset, and we want to do our best to get you VR gaming without further interruption as well! For a bit of background clarification to begin with, please tell us, has this headset ever been able to successfully connect to Wi-Fi in the past? Have you been able to try a phone hotspot to test if every network is giving you this error? Also, do you happen to be using a mesh network? (These have been known to be incompatible with the headset, so our engineers recommend using a personal, home Wi-Fi network instead.) Keep us updated and we can continue from there!
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