Quest 2 will not pair to Meta App

[Das.Bearski]

Have tried the following steps:

Reinstalling Meta app on iphone, ipad, and Android phone.

Using an old build (193) of the Meta app on the Android phone.

Numerous networks.

Factory resetting headset and android.

Have headset and phones plugged into chargers while attempting to pair.

Cleared cache and "forgot" bluetooth devices.

Unpaired "device" from meta app.

Deleted "device" from account

The phones see the headset, they accept the code that the headset provides but they always erroring out saying "unable to connect to headset." 

I have a work around that involves the Oculus Developer Hub to pair the headset but this has two apparent issues.

1, I am unable to access the Meta store to purchase app. (I do have a work around, though)

2. I am unable to use the Meta app to send referral codes for purchased apps or quest devices.

There must be an eta on a fix for this. The issue is either with an update to the Meta app, the headset or possibly both.

Thank you for your time,

[MetaQuestSupport]

Hi @Das.Bearski! We're sad to hear that you're having problems pairing your device to your account. We would love to help you resolve this issue. How long has this been happening? Have you added any new software lately? Have you tried it from a browser? Are you getting the same error message everywhere that you try? We look forward to your responses! 

[Das.Bearski]

This has been happening for 4 days.

Could you be more specific in regards to "software?"

Are you able to bypass the meta app for a browser method? Could you provide a link?

It is always the same error message.

Thank you for your response.

[MetaQuestSupport]

Thank you for your speedy response @Das.Bearski! Do you mind sending us a screenshot of the error that you're seeing when you try to pair? Are you able to pair the headset to a different mobile device? Software like any new files or apps. We'll be here waiting for your response!

[Das.Bearski]

As mentioned, I have tried an android phone and tablet and an iphone.

The headset is locked until the pairing process is complete. No files or apps have been added to the headset after a factory reset.

[MetaQuestSupport]

Hey there, @Das.Bearski! Thank you for letting us know that. We're going to provide you with some more troubleshooting steps to try out below:

1. Ensure the phone is compatible with the Meta Quest App.
2. Ensure the phone app and headset are on the latest available version.
3. Ensure phone and headset are connected to the same network, on the same frequency.
4. Remove any unsupported third-party accessories that may affect communication (such as headset covers, etc.)
5. If the issue persists,please  factory reset the headset for us.

Once you've tried these troubleshooting, and if the issue is still persisting, we'll take a look at your available warranty options.

[Das.Bearski]

Phone are up to date with the latest firmware.

Meta app is on the most up to date build.

Phones and headset and on the same network and frequency.

There are no Third party accessories attached to the headset or phones.

The issue continues even after a factory reset.

Warranty is valid until March 2024.

[MetaQuestSupport]

Hey there, @Das.Bearski! Thank you so much for giving us that information. We'd love it if you could send us a PM so that we can grab the necessary information to check your warranty options. Please select our name to get to our profile page, or click Here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. Thank you so much for your cooperation with this issue. We're looking forward to your PM!