Hey there, @Windragonn. Thanks for letting us know of the troubles you're having with the Guardian setup and your black passthrough. We know that something like this can bring your VR fun to a halt, and we want to get you back to gaming ASAP.
Please do the following, but first do the cloud backup.
To perform a factory reset using your phone:
Open the Meta Quest app on your phone.
Tap Devices in the bottom menu.
Tap the headset connected to your phone.
Tap Advanced Settings.
Tap Factory Reset and then Reset.
To perform a factory reset using the headset:
Turn off your headset.
Hold the power and volume (-) button on your headset down simultaneously until the boot screen loads on your headset.
Use the volume buttons on your headset to highlight Factory Reset and press the power button.
Use the volume buttons on your headset to highlight Yes and press the power button.
To restart your headset:
With your headset on and powered on, press and hold the power button on the right side of your headset until you see the Power off screen. Select Restart. Your headset will turn off and then turn back on.
If you're unable to restart your headset,
Press and hold the power button for at least 10 seconds. This will manually turn off your headset. Wait 30 seconds. Press and hold the power button until your headset turns back on.
If your issues persist, please let us know. We are happy to help.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hey there, @Windragonn. Thanks for letting us know of the troubles you're having with the Guardian setup and your black passthrough. We know that something like this can bring your VR fun to a halt, and we want to get you back to gaming ASAP.
Please do the following, but first do the cloud backup.
To perform a factory reset using your phone:
Open the Meta Quest app on your phone.
Tap Devices in the bottom menu.
Tap the headset connected to your phone.
Tap Advanced Settings.
Tap Factory Reset and then Reset.
To perform a factory reset using the headset:
Turn off your headset.
Hold the power and volume (-) button on your headset down simultaneously until the boot screen loads on your headset.
Use the volume buttons on your headset to highlight Factory Reset and press the power button.
Use the volume buttons on your headset to highlight Yes and press the power button.
To restart your headset:
With your headset on and powered on, press and hold the power button on the right side of your headset until you see the Power off screen. Select Restart. Your headset will turn off and then turn back on.
If you're unable to restart your headset,
Press and hold the power button for at least 10 seconds. This will manually turn off your headset. Wait 30 seconds. Press and hold the power button until your headset turns back on.
If your issues persist, please let us know. We are happy to help.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hello, @Windragonn! Just checking in to see if you are still needing assistance with your device not booting up properly. If so, please do reach back out to us at your earliest convenience. Thank you!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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