10-09-202404:26 PM - last edited on 10-09-202411:45 PM by KaminasWife
Hello everyone, I hope you're having an awesome day, unlike me I just bought the Meta Quest 2.
Well the device turns on and boots into the first screen that tell you to remove the little long plastic under the controllers, after that sometimes it goes black more likely a gray screen since the panel is LCD, then they only way I can get pass that part is by pressing the power button till the next screen appears, after that it stays like that forever, it won't take the input that is asked Wich I think will be the r1 trigger?
What I have done:
Factory reset multiple times, same results
Fully charged it, same results.
Replace controllers batteries, same results.
Letting it rest, same results.
Connect it to the horizon app, same results.
Performed a software update via the navegartor tool meta provides, same results.
Checked all the hardware, lens and ir sensor are just fine.
I can hear the fan spinning and the quest getting a bit hot.
I thought it could be a hardware issue like a broken gyro sensor, but I figured it worked fine after moving the lenses, there's a very small fraction of time after moving the lenses that let me move around so I guess gyro sensor is working.
Please I would like some help, I've been saving up to buy the quest 2 and I just find this happening.
Thank you for detailing the troubleshooting you have tried so far. We can certainly look into this for you, and see what we can do. We invite you to reach out to us via private messaging, so we can investigate further. Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
Looking forward to hearing from you, and getting you into the VR world ASAP!
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