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Quest 2 won't power on after a long period without use

themanwiththeplan1
Honored Guest

I've been trying for a month now. My oculus won't turn on what so ever. No light no turn on sequence nothing. I've tried to charge then turn it on. I really want to play it and I've had it for 2 and a half years. I was playing turned it off tried to get back on and it never turned back on. 

2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Hey there, @themanwiththeplan1!

 

We understand that you're having an issue with your headset not powering on. We don't want our users to miss out on the fun with their devices, so let's try these steps:

 

  • Remove any third-party accessories that may affect the headset and battery.
  • Attempt to charge the headset for 2 hours.
  • Try a different cable/charger; if possible, test the cable and charger (adapter) separately.
  • Try to charge the headset without the facial interface.

 

Please let us know if any changes were made. We hope to hear back from you soon!

 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hey again, @themanwiththeplan1!

 

We're just circling around to see if you need any more assistance from us. If so, please feel free to hit us up again regarding your issue. If not, don't be afraid to reach out to us with any questions, concerns, or issues.

 

We hope to hear back from you soon!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!