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Quest 2 wont connect to App

Honored Guest

My Oculus 2 had a system failure, so we had to hard reset it. We can not now connect it to the App. The start up procedure takes you to the part where you pair to the App. The App still has the Quest 2 on it, but wont connect. Have tried connecting a new device and it produces a code, which also doesnt work, with the App saying that it can't connect to the Headset. This has been tried on two separate phones.

I deleted all the bluetooth devices on my phone, which was not helpful advice as I now have to connect them all up again. I have also reinstalled the App. Rebooted the Headset and the phone. I have also deleted the Headset from our account through the PC, but it still appears on the App.  

Community Manager
Community Manager

Hey hey @TrygonASAP. We know you've tried quite a few things to get your Quest 2 connected to the mobile app. We defintley want to help you look into other options to resolve the issue. Please send us a PM by using the link here so that can get a depper veiw of the issue. We're looking forward to your PM. Talk to you soon!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Community Manager
Community Manager

​​Hello @TrygonASAP. We're just checking back in with you to see if there's any updates on the issue you're experiencing and if you still needed assistance. We're still standing by to assist you with any further questions as well. In the meantime we'll be waiting for your PM. Hope to hear from you soon.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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