Quest 2

[Tommy_E]

Yes on my quest 2 I did factory reset. It shows code so I put into phone.  Everything connected but the code and controller page is stuck on same page. How do I repair this situation? Thanks

[MetaQuestSupport]

Hi there, 

Thank you for reaching out with this problem that you are having.

You can provide the following info when you have a moment, as it help us to narrow down the cause of the problem.

• Have you attempted a hard restart on the device?
• Is it still sticking on the same screen again after its restarted?
• The code that it is asking you to input, is it for pairing the device, or the two-step security authentication?
• Is the headset LED blinking or a different color than normal?

Some general suggestions that might help.

• Make sure that phone and headset are on same network.
• Fully charge the headset before attempting again.
• Disconnect if using any accessories (Elite strap and battery, etc)

Please send us a Private Message for a reply, as we may have to check the account status if the issue continues.

We will be able to assist with further troubleshooting if required.

Thanks.

Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. 

Next, click "Send a Message" to privately message us! 

Please remember, you must be signed into the community first to send us a private message.

[MetaQuestSupport]

Hi there @Tommy_E, we're just checking in to see if you still require assistance. 

If so, please send us a private message so we can investigate this for you. 

Hope to hear from you soon!