02-20-202405:57 AM - last edited on 08-15-202410:35 AM by NolaBaby
I work with a school district who has successfully deployed Quest 2s on their wireless network for over a year. I'm not sure exactly which version, but somewhere between firmware 50 (worked) and firmware 56 (stopped working) the Quests stopped connecting to the school's wireless network.
Nothing on the network is blocking the devices; key endpoints are open. District is using Cisco Meraki MR42 APs broadcasting both 2.4 and 5Ghz. WPA2 PSK authentication. They're using client balancing: https://documentation.meraki.com/MR/Other_Topics/Client_Balancing
Some investigating with different partners has turned up this in device logs: "Failed to get Auth Token"
Meta looked at the logs and said "it is obvious that the network does not have DHCP correctly configured". The customer disagrees; they have thousands of other DHCP connected devices. Customer says the headsets are not sending out a DHCP request upon authentication, sharing: "
Discover - Client broadcasts a message to discover a DHCP server –This is happening
Offer - DHCP servers offer an IP address –This is happening
Request - Client selects an offer and formally requests to use the IP –This is failing. This is on the device.
Acknowledge - The Server formally allocates the IP (and options) to the client"
Hey there, @NathanPrisms! We'd like to look into this further to see what we are able to do to help with the Wi-Fi issues you are having.
Kindly send us a private message, as we need to gather a bit of sensitive information we wouldn't want you to post publicly.
Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
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Hey there @ruudkru, we appreciate you getting in contact. We can provide you with this link, which provides an extensive amount of Wi-Fi troubleshooting.
If these do not work, you can click on our profile picture and we can look into this further.
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10-09-202403:10 PM - last edited on 10-09-202411:58 PM by KaminasWife
I am also having this issue. My headset used to always connect to my job corps cisco meraki network, and recently it has refused to go to the verification website so I can log into the network.
We're just checking to see if you need any further assistance.
Please do not hesitate to contact us privately, our team will do its best to guide you towards the best solution.
Thank you
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