I know I'm not the only one to have had this issue but I'm stuck and don't know where to go next.
I am getting the dreaded "Finish setup on another device" when trying to add another account to my Quest 3.
I have spent a few hours on this yesterday and tried again this morning with no luck.
Here is what I have tried:
the go slow technique - making sure I take the headset off and it goes to sleep before I enter the 8 digit code on meta.com/device, watching all the videos etc
the logout every where method - going to security in the meta accounts section and logging my account out of everywhere before I begin the process
Using a different browser (tried chrome and edge)
tried incognito mode on both
Using a different device (tried my desktop, my laptop, my phone)
Using a device that has never seen a meta account (tried my partners phone that has never logged into any meta account ever)
Tried logging into the app with my secondary account and then using the browser on that phone
Tried standing on my head while rubbing my stomach and chanting incantations
And still I am stuck at the same problem. Multiple account removal and headset restarts have also not helped.
I logged a support ticket with Meta and got back a message that they were sorry I was having issues with passthrough..... talk about inept.
So any advances on things I can try that I have not already?
I have been having the same issue and I’m about to put a support ticket in too. I have done everything you have done. Please let me know if you find a solution.
Meta support was no help. I did get it to work. Do a factory reset. As soon as you do it and get re logged in as the primary, add the second account. This was such a pain and hassle to deal with. I hope this helps.
Hey there, @Mister.Leeches and @Lemon3.14159! Having additional accounts on your headset is such a great way to share the VR experience, so we wanted to pop in to make sure you folks are able to take advantage of this feature! For a bit of clarification, could you please let us know where specifically you're getting stuck? What happens when you enter that eight digit code on www.meta.com/device? Are you running into any specific error messages? Also, @Craftylikeafly has some great suggestions with factory resetting your headset beforehand. If you happen to give that recommendation a try, please let us know your results! We'll be looking out for your next update!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Oh, wonderful! Thanks for sharing that fix, @Lemon3.14159! If you run into any further issues, please don't hesitate to reach back out! We'll always be glad to hear from you! Also, @Mister.Leeches, we definitely recommend giving your router a reset also to see if that helps! Keep us updated if you run into any trouble!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
That is amazing to hear, @Mister.Leeches! We're incredibly happy to hear you're able to get an additional account added now! If any further issues pop up, please let us know. We certainly want to do everything we can to ensure your VR gaming experience is fully thriving. Take care!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Still need help?
Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.
If you need an agent to help with your Meta device, please contact our store support team here.
Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.
