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Quest 3/ Air Link stopped working/ No connection to PC/ PC found but Start Button is greyed out...

Playsianer
Expert Protege

I've been using the Quest 3 for almost 8 months now, and before i used the Quest 2 without any problems via Air link/same router/same PC...


This Saturday I'm playing Borderland 2 VR and on Monday the Quest 3 can no longer connect to the PC without any reason.


If I want to activate Air Link via the Q3, my PC is displayed in the Air Link Menü as before, but the Start Button for Air Link remains gray and it says "not connected".


I've already tried everything:Hard reseting the Headset, factory reset, router reset, PC & Quest 3 reset, Meta Quest Link restart via the beta menu in the PC Oculus APP, repair function of the Meta Quest APP, firewall completely switched off but nothing...


Then I read that you should completely delete the Oculus software with all folders and reinstall it.
I did that and lo and behold it worked, for exactly ONE day....


When I booted up my PC today and started Quest 3, the same problem...
The PC is displayed but the start button to start Air Link remains gray and it is not connected.
WHY?
Do I have to completely uninstall the software every time, including all folders, then reinstall it in order to be able to play via Air link for exactly ONE day, which has worked for over 3 years before (Quest 1, Quest 2, Quest 3) without any problems?


The connection works immediately using the original Meta Quest Link cable.
Virtual Desktop APP works also...


PLEASE Help!

240 REPLIES 240

Thanks for the info,at least I know I am not alone in this 😛 I hope they will sort it out soon because it was working well for a few days.

It broke with v65. Probably your headset updated to v65 recently.

Ye that sounds about right. 
Also wasting a lot of time telling users to reinstall, reset etc.
Nothing our end will fix it so i recommend everyone just hold out until Meta get it sorted.
Don't waste your time trying.

dertrident
Honored Guest

I am lucky to have this thread appear in Google Search after a few hours of "googling". No status post from Meta, no notifications, no nothing. You just have to sit on your ass and wonder why all of a sudden a feature that was working perfectly for a couple of months is now not working.

Meta please, convince me not to disable automatic software updates on my Quest 3. For now, this seems to be the best way of keeping everything working as it should.

eaglenv
Explorer

Same here...been working fine forever...then yesterday this crap happens...fix it Meta

duke_87
Honored Guest

So, I guess I'm having the same problem?
I used Airlink with my Quest3 fine earlier this week. Wanted to do some VR gaming today, fired it up again and it won't connect. My computer shows in the list, but it says 'not connected'. I wasted way too much time trying to troubleshoot this before I saw this thread.

I even looked at a Wireshark capture of my Quest3 talking to my PC. Just 3-way TCP handshakes over and over again. SYN, SYN-ACK, ACK. They definitely don't seem to be talking right.

Software \ App updates you can disable but not firmware ... Those get installed like it or not and as the issue seems to be with V65 and V66 you may need the next one to fix the problem anyway.

 

It's possible to disable automatic updates, but you'll need to use ADB commands to do so. You don't need root access for this; ADB can disable the update process. However, I don't recommend it. Only those with experience should attempt this, and future updates are essential for security and compatibility patches. So, while it can be done, it's not advisable.

STEMALO
Explorer

So are we saying that the problem is also with v66? I'm still on v65. 

I'm on V66...I did a fresh install of Windows 11 and also a factory reset on the Quest...its worse now...after I click the launch button it goes to the black screen with the 3 dots and stays there...even tried on a different computer with same result...B.S

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