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Quest 3 Air Link unusable

Lightkeeper79
Protege

I tried using the Air Link again knowing there are issues but hoping the Version 6 fixed these. No in a word. I know it is dependent on particular routers having certain chips. I have no choice about my router because its supplied by the ISP. Beyond this while I was in "Obduction" I could not control anything, I have the hands but they don't interact with the game objects/controls. At the time I was connected to the PC by my Oculus brand Link Cable so this was not due to the Air Link is not the issue. I have no problem connecting via Air Link. Once on Air Link any movement of my head upsets the view and makes it very much like being on a tossing ship in a violent storm. No not immersive. Very frustrated.

 

5 REPLIES 5

MetaQuestSupport
Community Manager
Community Manager

Hey there, @Lightkeeper79! We know how in VR issues can really take away from the whole virtual experience, so we'd like to do everything we can to assist! To begin with, let's make sure we have a good idea of the particulars of this PCVR problem. Please clarify the following details when you get a chance:

  • Have you ever been able to successfully connect your headset to this PC in the past?
  • Is your headset functioning properly in Standalone mode, not connected to a PC?
  • Is your headset completely up to date with the latest software
  • So we don't repeat any, what troubleshooting steps have you already tried?
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hello, hello, @Lightkeeper79! We're reaching back out regarding that Air Link connection issue you had been reporting. Do you still need assistance? If so, please let us know and be sure to provide those requested results from our last post for reference. We're eager to hear from you! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

I tried using the WiFi after posting about this and it is still very unstable and not at all usable.

Thanks for getting back to us, @Lightkeeper79! In that case, we definitely want to do everything we can to get to the bottom of this issue, so we look forward to working through this with you. In order for us to get a better idea of this Air Link problem overall, could you please clarify the following information?:

  • Have you ever been able to successfully connect your headset to this PC in the past?
  • Is your headset functioning properly in Standalone mode, not connected to a PC?
  • Is your headset completely up to date with the latest software when not connected to a PC?
  • So we don't repeat any, what troubleshooting steps have you already tried?
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hey there! Just checking in to see if you're still in need of our assistance!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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