Quest 3 - Airlink freezing and stuttering/shaking after any small movements

[retshka]

I've recently bought a Quest 3 and it works fine in most games, however a couple of them seem to have a constant issue:

After about 5-10 minutes of comfortable playing through Airlink the game would suddenly freeze and, upon waking up, the tracking becomes very shaky and extremely sensitive to the smallest of movements. Turning the headset off and on temporarily fixes the problem, but after a few seconds the image freezes again at which point the problem repeats up until the game is restarted. Turning off Asynchronous Spacewarp in the debug tool seemed to have fixed the issue completely in TWD Saints & Sinners, however it is still occuring in Into the Radius regardless if ASW is turned off or not

[BodaciousCodacious]

Im having the same issue. If you remove the headset from your head and then put it back on it temporarily fixes the issue. Really annoying

[MetaQuestSupport]

Hey there, @retshka and @BodaciousCodacious! We want you both to be able to enjoy your games without any interruptions or issues! 
Let's see what we can do to help you both get things turned around!
Please try doing these three things: a hard reboot, restarting your PC, and restarting your router.
Steps to Hard Reboot Your VR Headset:

1. Turn off your headset.
2. Hold the power and volume (-) button on your headset down simultaneously until the boot screen loads on your headset.
3. Use the volume buttons on your headset to highlight Boot Device and press the power button.
4. Use the volume buttons on your headset to highlight Yes and press the power button.

Kindly let us know if this fixes things or if more assistance is needed! 

[retshka]

Hello,

The problem persisted even after hard rebooting the headset, restarting the PC and router

[MetaQuestSupport]

Thank you for letting us know that you are still experiencing freezing, stuttering, and shaking after small movements after a hard reboot. We know how this can be distracting, so we will love to move forward with this matter. Can you please answer and try to do the following? 

1. Have your headphones been dropped or hit recently? 
2. Can you verify that there are no other IR emitters in the same room that are potentially causing interference?
3. Do you experience the stuttering while the device is on a flat surface without any vibrating objects nearby,.
4. Uninstall and reinstall GPU drivers. see Updating your graphics card driver for Oculus Rift S. 
     a. Close the Oculus app.
     b. Press the Windows key + R on your keyboard to open the Run command.
     c. Enter C:\Program Files\ Oculus\Support\ oculus-drivers
     d. Open oculus-driver
     e. Open the Oculus app, and then try to connect your sensor again.

Please let us know if this does the trick for you. In the event if the stuttering still persist, please don't hesitate to reach out to us again, and we will be more than happy to look into other options we have available for you.

We can't wait to hear from you soon! 

[MetaQuestSupport]

Hey there, @retshka! We just wanted to check in and see if you still needed help with your Air Link stuttering while you're using PCVR. Please let us know, and we'll be happy to assist you!

[ivanmatskevich]

Hello, @MetaQuestSupport!  I tried to follow your recommendation and updated the driver, but it still didn't help. How can I fix this problem? Thanks

[MetaQuestSupport]

Hello there, @ivanmatskevich. Thank you for giving that a shot. We know how important a clear and seamless PC VR experience can be. We would be happy to look into your issues and see if we can help you out!

First, we wanted to confirm if you are having the same issues, or a different set of issues. Please review the following and provide any information you can:

• Do you also have a Quest 3?
• Are you using Air Link or a Link Cable?
• Do you experience these issues in all games, or specific ones?
• Has this always been an issue, or did it work in the past without issues?
  • If it's a new issue, when did it start?
•  Does your PC meet all of the requirements for Link?
• Are you using a desktop PC or a laptop?

Any further information you can provide would be helpful so that we can better understand your specific issues and look for a solution. We hope to hear from you soon!

[ivanmatskevich]

Yes. Quest 3
We're talking about the application menu. I don't have friezes via Link Cable. But when I connect via Air Link, I can’t do anything.
Always was the same issue
Yes. I have RTX 3060 laptop, i7-11370H, RAM 16GB
I I have enabled developer runtime features

[MetaQuestSupport]

Thank you for sharing that with us. Now that we have that info, and because you mentioned that you are experiencing this issue primarily when you use Air Link, we wanted to share some steps with you to troubleshoot your Air Link connection, which can be found here. Please follow the steps outlined in that article and keep us posted on your progress. If you are still having issues, please let us know, and we would be more than happy to continue working with you to get this resolved.