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Quest 3 Airlink not connecting to PC

HU9O3LPR0
Explorer

So i was able to use airlink before but I changed my internet (spectrum even I don't like it but it was the only one) they gave me a router that uses wifi 6E, My quest is connected to the wifi 6 but on my pc i have an external usb wifi antenna that connects to wifi 5, my computer does appear on the quest but gray and when I press pair it does nothing wanna know if is a problem on the quest or the pc or if the problem is the wifi difference

1 ACCEPTED SOLUTION

Accepted Solutions

HU9O3LPR0
Explorer

Hey, So i was able to fix it up but not with the guide.

What I did was activating UPnP on my Router and Rebooting it, after that I put my PC on airplane mode then deactivated it and my quest finally connected.

But i wanna thank you guys for taking the time to respond and sending me different solutions 

View solution in original post

6 REPLIES 6

cherrycolaa
Meta Quest Support
Meta Quest Support

Hey there @HU9O3LPR0, I'd recommend ensuring both your devices are connected to the same 'line'. I'd make this the 5GHz broadband, as the headset works better with this! 

If you take a look at the Connect Meta Quest to your PC over Wi-Fi with Air Link public document, you'll find more information that will be helpful. 🍒

Okay so have them on the same “line” is there a way to force my quest to connect on the WiFi 5? 

Hi HU903LPRO we're happy to help you get your quest headset on to a 5GHZ Wifi connection. 

 

I am going to link you to a post from the Oculus forums that may be helpful to you with your connectivity troubleshooting.

 

https://www.reddit.com/r/OculusQuest/comments/eyw065/guide_how_to_fix_your_wifi_for_the_quest_headse...

 

This post is not official meta advice but many users have found it helpful when their quests had similar problems so it will be a good guide to follow.

 

If you're still having difficulties after we end the chat then please let us know and we will do everything we can too help.

 

We look forward to hearing about if this works for you.

 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hey there,

 

Just checking in to see if this helped you or not?

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

HU9O3LPR0
Explorer

Hey, So i was able to fix it up but not with the guide.

What I did was activating UPnP on my Router and Rebooting it, after that I put my PC on airplane mode then deactivated it and my quest finally connected.

But i wanna thank you guys for taking the time to respond and sending me different solutions 

Hello @HU9O3LPR0

 

Thank you for letting us know! 

 

We are happy to hear your issue is now resolved, and that you are able to connect your Quest 3 to your PC again. 

 

Please do not hesitate to reach out if you have any other questions or queries as we are always happy to help!
 

Have a wonderful day, and take care. 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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