Quest 3 Arm broken

[Rune3D]

the left-side hinge on my Quest 3 seems to have somehow detached from the main headset.

I have no idea how or why. I've taken really good care of my Q3 for the last 10 months, but now I guess I've had my very first issue. From the research I've done, it seems to be a very common problem with the quest 3 design: The plastic O-ring inside the hinge break apart, so it needs to be cleared and put back together somehow?

The headset still functions, but now I'm afraid to wear it because I don't want to accidently break the charger, or rip the really tiny speaker wire in the left ear...

Miraculously, it'll still charge, but it won't charge with the loose hinge because the charging port is strategically located RIGHT on the hinge! xD

I'll attach a photo for clarity.

Any tips on how I can fix this would be appreciated, even it it's temporary, I need to use it for work.

Thanks!

[oculusness]

@Rune3D  how good are you at fixing stuff. Maybe remove the parts of the hinge that are still attached to the headset, glue them to the side-arm and then refit the side-arm using some king of epoxy glue to stabilize the joint. this video is for the quest 2, but it's a similar process.

[MetaQuestSupport]

Hi there @Rune3D,

We can see that the left hinge on your Quest 3 has been detached, we would like to take a closer look at this for you.

For us to be able to take a closer look at this problem for you, we would like to ask you to contact us privately.

Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

We look forward to hearing from you, so that we can look for solutions for you.

[Rune3D]

Yeah, I'm pretty good at fixing things myself. but I've never tried fixing a VR headset before, so I'm a little nervous. 

I was thinking about just squeezing some E5000 industrial glue into the joint, because I don't really need the hinge to actually bend, I just need it to be able to plug in the charger / Link cable. Something is preventing the arm from meshing flatly against the USB-C hole. I'm guessing there's debris in the way.

Will keep you posted!

[oculusness]

@Rune3D  depending where you're located the guys that produce the video also carry out repairs.

https://www.fixmyoculus.com/?srsltid=AfmBOoonn_McIQyJ1VxQXAVAF9U8TLbEV3ujGUG5puTovmII5PUgV-Bo

Looking at the photo, it appears the two white lugs should either be rotated to fully vertical or horizontal to line up with where they broke off from to allow you to fit the connector.

[Rune3D]

Sounds good! I'll send a message. 🙂

[Mete.K]

Hello im having the exact same issue every function works except the headset arm got dislocated or charging port pushed in and i wanna know if you were able to fix it and if yes how? I tried contacting meta support before but i didnt get a help at all..