I updated the Meta Quest Link app on my Windows 10 PC 4 days ago, and I played games successfully then over air link with my Quest 3. But today when I tried to launch any game or just hang out in the main menu it is booting me out of Air Link within a minute or so. The app/game on the PC remains open, but on the Quest 3 it boots me back to the Standalone area and asks me if I was satisfied with the air link session. There is no message about losing connection or anything like that.
I have made sure I have updated all of my drivers, Windows OS, Quest 3, and Meta Quest Link to the most recent updates and restarted my PC. I also reset my headset settings to default in the Meta Quest Link app. I am still getting the same error as stated above.
The games I tried to launch were Contractors Showdown (launched through steam but clicked on use Occulus environment when launched.) and Breachers which I own natively on the Meta Quest Link app. Also just boots me out of air link when hanging around the Meta Quest Link main menu area after a minute or so as well.
Version number of software (If you're running PTC software, make sure you tag your post with that)
Quest 3 is running version 50111700089400510.
Meta Quest Link App Version 69.0.0.501.353 (69.0.0.501.353)
Nvidia Drivers are at 561.09 which was released 9/11 with no pending updates as of today.
The product you’re using
Quest 3 with Meta Quest Link app trying to play games over Air Link.
I have Quantum Fiber with a Wifi 7 capable router and PC, with more than enough speed and connection strength, with a 4080. Have played many games successfully before over Air Link.
My Q3/rtx4090 is working fine with latest non-ptc v69 updates, with Link and Air Link/wifi6. This is with win11 though, so maybe a win10 thing? In any case, you are probably best to contact meta support including your log file. Good luck sorting this out mate and cheers.
i9 13900K water cooled, RTX4090, Z790 MB w/wifi6e, 32Gb 6400 ram, 2x2TB SSD, 1000W PSU, Win 11, QPro, Q3, w/Link and Air Link, Vive Pro1 with Etsy lens mod and Index Controllers
Hi there @Verticalphase, thank you for reaching out to us.
We want all of our users to have the best experience possible. Therefore, we'd love to look into this for you.
Firstly, please ensure your Link connection is properly established. To do so, please complete the following:
Open the Meta Quest PC app on your computer.
Turn on your headset.
Plug your USB 3 cable into a USB 3 port on your PC, and then plug the other end into your headset.
You should receive a message prompting you to Allow access to data. Select Deny. If you choose 'Allow' by accident, you will need to unplug the USB cable and then plug it back in.
When prompted to Enable Meta Quest Link, select Enable to begin remote rendering using Meta Quest Link.
In addition to this, please ensure Air Link is disabled in Settings on the headset.
If the issue still persists, please let us know. We may need to look into further troubleshooting options.
We look forward to hearing from you soon!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
I went through the steps you listed and played Breachers and Contractors without any hiccups using the Link Cable. But after testing with the link cable I switched back to the Air Link and it has the same problems I've described in the original post. I've attached 4 of the most recent log files to this message.
Meta Quest Link App Version 69.0.0.501.353 (69.0.0.501.353)
Can you send us a private message so we can get you in contact with our email team, there they can have a look at your logs and discuss with you any issues that they can find.
We cannot accept any logs over a public medium.
To send us a private message, please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Okay thanks for the quick reply! I just sent the private message.
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