Has anyone else had this issue? I charged my Quest 3 for a little over 30 min and upon putting it on to check the battery percentage I see it has not charged at all. After feeling the port to make sure it was connected it BURNED my hand causing me to take the headset off and it got close enough to burn my face. It was melted into the port and stuck. Scared of a fire caused by this thing I LOVE. I ripped the cord out to see smoke coming from the charger and a charred charging port. I’ve seen other people have this issue online. Does anyone have any personal experience with this. Waiting on customer support to reach back out. Praying they will give me a replacement I’ve only had it since November. Really amazing Bday present. 😞
Hello there, @Termni. Here at Meta Quest, we take health and safety seriously. We understand that you have already contacted our support team regarding this issue, and we ask that you continue working through that channel for assistance. If your support ticket has been closed, you can use this link to open a new one: https://metaque.st/Support Please rest assured that you are in good hands with our support team, and if you need any further assistance, please do not hesitate to reach out to us again.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
03-04-202406:16 PM - last edited on 03-04-202406:17 PM by FunkyTanuki
Hello Corpsy1, Here at Meta Quest, we take health and safety seriously. We understand that you have already contacted our support team regarding this issue and we ask you continue working with us for assistance. If your support ticket has been closed, you can use this link to open a new one: https://metaque.st/Support
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
It's been days and I have not heard a single thing from meta. I sent my device for RMA then got another RMA email then both were cancelled, now what? Ignore me?
Hey @Corpsy1. In most cases, when a ticket closes you can reopen it by replying to it anyway. If you don't hear back, you'd want to open a new ticket and let them know about your situation. Hope this helps.
"I Have Found That People Lie, Most Often Deceiving Themselves. Not So The Dead. The Dead Are So Very, Very Loud. And Yet, Lying Is Not In Their Nature. It Is So... Humbling, To Listen To The Dead Speak."
I appreciate your reply, but when I try to open a new ticket, support chat says it's being handled by an advanced team and closes the chat and I hear nothing else. I dont want to give up but my mental health can't take much more that I'm out such a great sum of money, I feel like a victim.
If you've gotten to the advanced teams then the best thing to do is wait. They'll reach out to you once they get to your ticket. I know it can be lengthy but they'll get to you soon.
"I Have Found That People Lie, Most Often Deceiving Themselves. Not So The Dead. The Dead Are So Very, Very Loud. And Yet, Lying Is Not In Their Nature. It Is So... Humbling, To Listen To The Dead Speak."
Hi, I have the same issue with my meta quest 3 headset which I used only for a few days. First I notice the head of the headset is overheated then I smell like burning plastics. But then I thought it was just smell new. Two days later when I charged it without turning on the device, the smell of burnt plastics seemed even more severe and only then that I realise the usb-c connection was burnt with the support arm burnt off. It almost caught fire. I have an iPad Pro charging with the same plug as the meta headset but it has been fine with no issue whatsoever. I searched the web and found out I am not the only one with the issue, customers already have burnt headset for meta quest 2, and now meta quest 3!
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