does anyone have any idea why the charging light does not light up when inserting the headset into the charging dock. Both controller charging lights are okay, but not the headset.
Hi @ken56, it is certainly not the best news that the charging light is not turning on while charging your Quest 3 headset. We would suggest you to restart your device to see if the problem persists, in case it does the last valid alternative is to factory reset your device.
Feel free to get back to us if this doesn't help.
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Hi there Ken, we just wanted to check in and see if you still need some help from us?
We'd like to recommend some troubleshooting steps for you:
If the headset is plugged and no battery icon is displayed, and no LED's come on:
Attempt to charge the headset for 2 hours. The headset must be left powered off or in a sleep state during this time.
If trying to charge from a computer, take note of the following:
Computers typically provide less power than outlets and may require more time to charge.
If the customer is using an adapter, the port type being used may provide even less power than the USB-C port that is typically used for charging and Link cables.
Computers may also stop charging peripherals if the peripheral is completely powered off (causing the computer to not recognize the presence of the device), or if the computer itself goes into a sleep state. This is dependent on the port, motherboard, BIOS settings (not all of which may be visible in every BIOS) and USB power settings. BIOS settings vary between computer models, so we cannot help with these.
While in use, the headset will typically consume more power than the computer port can provide, resulting in the battery charge decreasing over time. The headset must be off or in a low power (sleep) state to charge.
If this doesn't help please feel free to DM us and we can look into this for you further to DM us please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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