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Quest 3 Controller Battery Pack Not Working Out the Box

YeYoJB
Honored Guest

I just bought a Quest 3 with the charging dock and when I switched the batteries in the controller to the provided rechargeable battery packs in the charging dock box, the right battery would not power the controller even after being left on the charging dock for some time. Is there a way to fix this issue?

11 REPLIES 11

MetaQuestSupport
Community Manager
Community Manager

Hey there, @YeYoJB! Having issues with your controller batteries not charging when you first get them is not ideal, and we would love to work with you on getting this fixed up. First we would want to remove any third party accessories to see if they may be interfering with the intended use of the controller. Also we do want to ask a couple of questions about the affected controller, so if you can answer these it would be great:

 

  • Are you seeing any lights on the controller while its on the charging dock?
  • Have you tried using non-rechargeable batteries, and has this allowed you to use the controller?
  • If you have been able to power the controller using other batteries, have you noticed any other issues with the controller outside of the reported battery charging issue?

If you can reach out over a private message, we can take a look into this further to see what troubleshooting or other options we may have with you for this situation. Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

 

We hope to hear from you soon, so that we can work with you to resolve this situation with your new Quest 3 and get you back to gaming quickly!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hey there @YeYoJB! We received your PM! We will assist you shortly! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

I have a similar issue. What was the fix?

Hi There!

If you are having any problems with the charging dock then we suggest checking the following steps;

 

  • Are all 3 LEDs on the charging dock showing?
  • For controllers, make sure the batteries that came with the charging dock are installed
    • Do not dock controllers with non-rechargeable batteries installed
  • When you dock the controllers, do they make a sound? Users should hear a chime notifying them that the controller is properly docked.
  • Are the LEDs blinking amber/green?
    • Center LED: unplug and then plug the power back into dock
    • Controller LED: Remove controller for 5-10 seconds and then place controller on dock again
  • If controller batteries do not charge or turn on, there is a hole to press a reset switch on the battery packs. Use a paperclip to reset the device for 12-15 seconds.

Let us know how it works out for you!

Thanks!!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hi there @doppelgamer73, we're just following up to see if you are still experiencing battery issues with your controller. 

 

If so, please don't hesitate to reach out to us. We'd be more than happy to help.

 

Hope to hear from you soon!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

It took many attempts to get the controller to make the chime and start charging again. That's the signal. If you don't hear it, it's not charging even if the light goes green after a while. In the end maybe it was making sure it was the only device on the charging stand that finally worked. My advice is to never let the battery drain fully which is hard because the charge doesn't last very long. This isn't the first time this has happened but it doesn't seem to be a problem if I always remember to put everything back on the charging stand when I'm done playing. 

Hey @doppelgamer73, we're delighted to hear that you've found a solution.

 

Thank you for sharing this on the forum. Hopefully, this will help other users experiencing similar issues!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Just got new Meta dock for Christmas. I am using the cord that came with the dock. When I lay headset on dock I get a green light on dock and headset. When I place controllers on charging dock (using the that came with the dock) I don't get a chime but the light flashes green/amber. Six hrs later controllers are not charged at all. Have tried pushing reset on batteries to no avail.

I am having the same problem but with both controllers with the rechargeable batteries that came with the charging base.  I lined up the pins putting it in the base overnight and nothing 

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