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Quest 3 Controllers Continues To Disconnect

AWVR1
Honored Guest

After updating my quest 3 headsets to the latest software v68, my controllers keep disconnecting. I have unpaired and repaired them, removed and replaced the batteries. Both are temporary fixes, but the issue continues. HELP ME PLEASE!!!

2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Hi @AWVR1! Thank you for reaching out. We understand your having issues with your controllers disconnecting since updating to version 68.

 

Thank you for letting us know the troubleshooting you've completed so far. 

 

Please also be sure to remove unsupported third-party accessories that may affect power, battery fit, or controller detection. For example, rechargeable grips, controller covers, etc.

 

If you have no third-party accessories or this doesn't solve the issue, please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Balo.Fuentes
Honored Guest

same problem here! 

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