Quest 3 Desktop Linking Stopped Working

[jduckjr]

Quest 3 air link and cable link both stopped working. Both worked two days ago. No changes to computer. Cable link shows headset connected and active. Cable test shows acceptable connectivity. Computer and headset rebooted multiple times. Trying to activate desktop link just shows logo and three dots.

[MetaQuestSupport]

Hey there, @jduckjr!

A proper PC VR setup and a strong connection are really important for a proper PC VR experience. We would be happy to look into this and see what we can do to help!

First, please double-check that everything on your PC is updated. This would include, but is not limited to:

• The Meta Quest Link PC software  
• Your GPU drivers  
• Windows updates  
• Optional Windows updates (typically found in the advanced update settings)  
• Your headset  

Next, please let us know if there were any changes to your headset, such as updates, Wi-Fi settings, or anything else. Another important thing we recommend is making sure you have no firewall or antivirus programs blocking your connection.

If you still have issues, please let us know your PC specs, and if possible, try another PC even if just to test. We look forward to hearing from you soon so that we can investigate further!

[jduckjr]

Received headset about 5 days ago, cable link was working until yesterday. No changes made to computer or headset that I am aware of. Wi-Fi connection also previously worked, but had poor connection so switched over to wired. Now, neither connection works. Sometimes Meta Quest Link shows connected and I can test the USB successfully, but get the three dots and logo screen without completing the connection. Other times USB does not show connection. Sometimes the headset shows I am connected to "Rift," but launching desktop connection does not work. Other times it just shows that it is searching for a computer. I have tried another computer and it does connect and the cable link worked fine. I added the USB card below to add USB 3.2 support to my computer, are there any known issues with this board? 

No optional Windows updates.

Headset Version 68.0.0.566.364.630553383

Meta Quest Link App Version 68.0.0.515.361 (68.0.0.515.361)

[MetaQuestSupport]

Thank you for the info! Just to make sure we understand correctly, another computer DID work without issues?

We typically recommend a direct connection for USB as we do not directly support PCIe boards like the one shown. They may work sometimes, and other times not, which is why we don't recommend using them in general.

We do see that the RTX 3080 has an update available as of August 20th, and we would like to request you update your GPU drivers.

If you are still having issues, please let us know!

[MetaQuestSupport]

Hey again, @jduckjr.

We just wanted to reach out again and see if you had the chance to update your GPU drivers. If you are still unable to get Link working, feel free to let us know and we would be happy to investigate further!

[jduckjr]

Drivers updated. Bought Meta recommended Anker USB A to C cable and connected to MOBO via USB 3.1. Headset shows active in Quest Link and cable test runs at 1.9 GBPs. Headset shows connected to "Rift," but will not connect when launched.

[MetaQuestSupport]

Hey @jduckjr, thanks for following up! We appreciate you attempting all the suggested troubleshooting and would love to take a deeper look into this. With that said, we ask that you private message us, as we'll be needing to gather some personal information. Remember to be signed into the community before doing so.

We look forward to assisting you!