My friend purchased a quest 3, and right off the bat he had issues that just kept getting worse.
he disconnects from EVERY GAME we try to play, and thats if it cooperates long enough for us to get into a game. (Ghost of tabor, contractors etc wither crashes or kicks him in and out while we are loading into a match). Meanwhile we are still talking to each other in a call ON THE HEADSET.
we have tried factory resetting the oculus, the wifi, uninstalling and reinstalling anything and every thing to no avail. It just keeps getting worse and worse. I just wanted my friend to wnjoy vr with me but hes ready to take his quest 3 to the ramge for target practice at this point and NOTHING has been helpful in terms of troubleshooting thus far. Can someone help before my buddy turns this thing into shrapnel???
@NaraClanGaming This is a user forum, not a support forum. If your friend is having problems with his new Q3 then it would be best for him to contact Meta Support. Hopefully they will be able to offer suggestions to help fix this problem and/or offer a replacement unit if it's faulty.
i9 13900K water cooled, RTX4090, Z790 MB w/wifi6e, 32Gb 6400 ram, 2x2TB SSD, 1000W PSU, Win 11, QPro, Q3, w/Link and Air Link, Vive Pro1 with Etsy lens mod and Index Controllers
Hey @NaraClanGaming. You're definitely a good friend! We'd love to assist your friend with their headset. If you could have them reach out to us via PM through this link here, this will allow them to contact us for more specific troubleshooting and give them more options for support. Have a great day!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Knock, knock! We wanted to check back in with you about your friend's headset issues! Please let us know their Meta Quest alias so that we can learn if they've reached out to us! If there's anything else we can help with in addition, let us know that too!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Still need help?
Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.
If you need an agent to help with your Meta device, please contact our store support team here.
Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.
