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Quest 3 Elite Strap with Battery keeps "disconnecting" from Headset

Greyman
Superstar

Recently, I bought a Quest 3, with a few accessories, including the Elite Strap with Battery.

Unfortunately, yesterday the setup started misbehaving.  I initially got a hint that something was wrong when I got a totally unexpected warning about a low battery level in the Quest 3 and when I checked by hovering over the headset's battery, the level for the strap was not present,  It was restored when I unplugged the USB cable between the strap and the headset, but that was only a temporary solution.  This has since been repeated 3-4 times, sometimes when in use and sometimes when on charge.   By the way, I charge the setup using a Meta Charging Dock, which initially seemed to work as it should.

I initially bought the Quest 3 and accessories from Argos (UK) and would like to know if I should just return the headset, strap and/or the rest of what I bought or whether Meta might have another solution?   

From other posts on here, I strongly suspect that option 1 might be the most likely of the two options.

1 ACCEPTED SOLUTION

Accepted Solutions

Greyman
Superstar

Following a factory reset and a subsequent firmware update from V64 to V65, I returned to charging the headset and strap together. 

For over a week now, I have not had a single recurrence of the issue, so I'm becoming increasingly optimistic that it has been sorted.  If it hasn't, at least it will have dramatically decreased the regularity of the disconnects.  Either way, I'm not certain whether it was the factory reset or the firmware update that is most likely to have corrected/improved the issue, but my favourite, in the absence of detailed V65 release notes, is the factory reset.

As an aside, I have also been continuing to pay particular attention to the act of placing the headset onto the meta charging dock, just in case disconnects between the headset and dock might somehow be causing the headset to lose contact with the strap battery.  I still get an occasional audible warning, with the green led on the dock sometimes turning amber, but this has not, so far, resulted in any headset/strap battery "disconnects".

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15 REPLIES 15

MetaQuestSupport
Community Manager
Community Manager

Hi @Greyman! Thanks so much for sharing your experience with the Elite Strap with Battery. We absolutely understand how vital a lasting battery is to our gaming experience, and we'd love to charge in with some support!

 

First, we'd like to mention that the Elite Strap with Battery's status is only checked periodically. Due to this, a delay in it being displayed alongside the headset battery level is an expected behavior. As for the frequent disconnects, we would start with resetting the Elite Strap with Battery via the steps listed below:

 

How to Reset:

  • Remove any unsupported third-party accessories that may affect battery charging or consume power. (Such as external battery packs, external fans, etc.)
  • Disconnect the Elite Strap with the battery from the headset and any chargers.
  • Hold the button near the back of the strap down for 12–15 seconds.

We look forward to hearing the results! Please let us know if there is any additional information we can provide.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hello and thanks for your reply.   

Firstly, this does not appear to be a "delay in polling" issue, as the headset and strap had previously been talking to each other, with the strap's battery level showing up in the battery level display inside the Quest 3.  It then "disconnected".

I tried the reset, late last night. before bed and left headset and strap (connected) on the dock overnight.  It is still connected, but as this appeared to be an intermittent issue, I'll have to wait and see if it's worked.  It will be getting a fair bit of use today, so hopefully the reset has fixed it.

By the way, logging into the forum has been a real pain, as it keeps taking me to the log in with Oculus page and that has been failing to actually get me logged in.  I only managed to get in this morning by attempting to reply to a different post.  Pressing the button on the log in with Oculus page doesn't return any messages, it just doesn't log me in and returns to the forum page.

Thanks again

Hi again @Greyman! We appreciate you testing this out!

If the issue persists after you try it today, we'd love to have a deeper look. So please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

 

About the login situation, did this happen the first time you made the post as well? Have you tested with another browser, or even an incognito tab?

 

 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Schrottpreise
Honored Guest

It sounds like you're experiencing some issues with the Quest 3 Elite Strap with Battery. Before considering returning the items, you might want to try a few troubleshooting steps:

  1. Reset the Elite Strap: Sometimes a simple reset can resolve connectivity issues. Try unplugging the USB cable, then hold down the power button on the Elite Strap for about 15 seconds. After that, plug it back in and see if the issue persists.

  2. Check for Updates: Make sure both your Quest 3 headset and the Elite Strap have the latest firmware updates. Sometimes updates can improve compatibility and performance.

  3. Inspect the USB Connection: Ensure the USB connection between the Elite Strap and the headset is secure and not loose. If it's loose, it might be causing intermittent disconnections.

  4. Contact Meta Support: If the issue continues, it might be worth reaching out to Meta Support for further assistance. They may have additional troubleshooting steps or could provide a replacement if needed.

If none of these steps work, then returning the items might be the best option. Always good to reach out to customer support first!

Für Aktuelle Eisen und Stahl schrott preise in Deutschland

Greyman
Superstar

Thanks for the rapid reply.  I'm still logged in from earlier, so that might have saved me a bit of time trying to get in again.  I did have an issue getting in the first time, so it looks like another intermittent issue, that unfortunately appears to happen more often than not. I had tried a couple of browsers and devices, but have not yet tried it in an incognito/private mode browser session.   That'll be my next tactic, if it happens again.  🙂

As for the main reason for the thread, I had also sent an email for support, as I was struggling to log in to the forum, and they have also got back to me.  It is probably best if I now use that route and I will post updates here, as necessary, and possible, hopefully with a resolution.

Thanks again.

Thank you for letting us know @Greyman! Our PM's are always open if you need, and we're eager to see this sorted out for you.

Hopefully this is sorted out soon! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Greyman
Superstar

Hmmm, it looks like that email had come from a noreply address, so I will now need to find out how I am supposed to keep them up to date, as he had asked me to do on this issue?

He did send a fair list of things to check, so I have something to go on, but this might actually be the best route for keeping in touch on progress.   

The best outcome would be for that strap reset to have fixed that problem, so I'll keep my fingers crossed on that.  🙂

Intermittent problems can be a real pain, especially as, depending on frequency, it is always tough to know whether you've actually fixed it or whether it's just biding its time to crop up again.  Let's see how it goes today.

Hi again, the support email should allow you to answer. When you test if the reset worked, try replying to it! You can also send us a PM if it doesn't work. Fingers crossed! 

 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Knock knock! Just checking in to see if you need any further assistance, do let us know! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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