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Quest 3 Facial Interface

robot.521496
Honored Guest

The Facial Interface comes with the headset is it covered under warranty or do i have to buy a new one for a replacement 

1 ACCEPTED SOLUTION

Accepted Solutions

MetaQuestSupport
Community Manager
Community Manager

Hi again, @robot.521496! We're following up to confirm and determine if we can be of service where warranted. However, we've yet to hear back but if there's any induced/accidental damage; feel free to purchase brand new at your earliest convenience. We'll stay tuned in the meantime as we're eager to help! Hope to hear more details from you soon.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

View solution in original post

2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Hi, @robot.521496! The facial interface for the Quest 3 is not covered under warranty unless there's been a recall. If/when in need for a replacement though, the following must be considered:

  • Has there been any induced/accidental damage?
    • Damage caused by physical impact
    • Damage caused by pets
    • Exposure to liquid, food, chemical cleaners, or other contaminants
    • Sun Damage
    • Scratched Lenses

What seems to be the reason for a replacement in your case?

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hi again, @robot.521496! We're following up to confirm and determine if we can be of service where warranted. However, we've yet to hear back but if there's any induced/accidental damage; feel free to purchase brand new at your earliest convenience. We'll stay tuned in the meantime as we're eager to help! Hope to hear more details from you soon.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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