Quest 3 facial interface distance setting will not lock. It returns to the closest setting every time I put it on regardless of the setting I've chosen on each side. I really need a solution or a replacement facial interface. As it is I can't use it at all.
Hey there, @BogieMike! We definitely want you to have as comfortable a VR experience as possible, so we'd love to assist further with your facial interface! For a bit of clarification on what exactly you're referring to on your headset, could you please share a detailed video showing the locking mechanism on your facial interface? This visual will be incredibly helpful, so we'd really appreciate it!
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Hey @BogieMike! Thanks for sharing that with us! We understand how the need for the facial interface to lock. Is the facial interface not locking on both sides or is it just one side of the headset? Also, can you send us the detailed video of the facial interface? That would help us better understand how to further assist. Hope to hear back from you soon.
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Just got in contact with meta support and they sent me a new one. Did have to send them my broken one first.
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