I seem to have a problem with the demo/showcase app, where it keeps asking for me to scan the room, even if I did beforehand. So what I do is click "try again" but no matter how many times I try, the game stills show the disclaimer and wont let me play. Anyone else with this, or is a solution known?
Hey again @Anonymous! We're reaching out to see if you were able to get the PM sent. If you need further assistance, please don't hesitate to reply to this comment!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
I have the problem too but I can set up the boundaries successfully and accurate. But whenever I want to play "first encounters" it asks me to rescan the room, I rescan successfully, press continue, it asks me again to rescan the room, I rescan successfully and so on, it keep asking me to rescan while my boundaries are good.
It appears that you are experiencing tracking issues. While we are investigating on your case, We would like to ask you if there's any external disturbances that might have affected your boundary tracking:
Playing environment is too bright, oversaturating the camera, or has interfering lights
Examples: Christmas lights, LED strips, direct sun exposure, etc.
Resolution: Adjust the intensity of lights, try turning some lights off, reduce sun exposure or use curtains/blinders
Playing environment is too dark, preventing the tracking cameras working properly due to lack of lighting
Resolution: Turn some light on, open curtains/blinders
Playing environment contains reflective surfaces, interfering with the tracking cameras
Examples: mirrors, television screens, window reflections, glasses, polished marbles, etc.
Resolution: covering the reflective surfaces while playing, play in a different location
Playing environment does not have enough contrast between objects or textures composing it
Examples: varnished wood furniture and parquet floors, all white walls, etc.
We will provide you with some troubleshooting steps if you find that there isn't any external disturbances that is affecting boundary but the tracking is still having issues.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
We are just checking if you have doubts/queries regarding the issue. We haven't heard back from you since then. We assume that your issue has been resolved. If not, please respond to us.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hi Support team, I just got my quest3 yesterday, set it up, installed all updates and restarted the device. When I try to run the first encounter app it asks me to scan the room, prior to that I gave the permission to the app and set up the room using the quest built in function to do so. But the app now freezes on the request to setup the room. No controller or the hands are recognized as an input control. So I'm stuck there. Any ideas or solutions?
We understand you are having an issue with an application on your device.
Can we ask have you tried the previous troubleshooting steps in this thread above? It may also be worth trying to use the device in a room closer to your internet router, and with natural lighting as many times rooms that are too dark or too bright can negatively affect the scanning and tracking.
If this issue is persisting we would like to ask you to send us a private message so we can investigate this with you further.
Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.
If you need an agent to help with your Meta device, please contact our store support team here.
Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.
