I seem to have a problem with the demo/showcase app, where it keeps asking for me to scan the room, even if I did beforehand. So what I do is click "try again" but no matter how many times I try, the game stills show the disclaimer and wont let me play. Anyone else with this, or is a solution known?
Hey there, @Quest.3082! Yay! We're so happy that you were able to play First Encounters. If you ever need assistance with anything else, please let us know!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
It’s still not working for me, I made sure everything is up to date and I hard reboot the system and it still doesn’t work. It shows me the game but when I click set up your space it doesn’t work. I even set up my space in the settings and when I go on the game it still doesn’t work
Greetings @Anonymous! Thank you for taking the time to let us know about this issue. We know it's no fun to not be able to use our devices to their full capacity so we would love to help getting this issue resolved for you. Luckily, we do have a couple of troubleshooting steps that you can try to fix the mixed reality. With that being said, can you please try these troubleshooting steps if you haven't already?
Bear in mind that if you have multiple accounts on the same headset, boundary history will be cleared for all accounts, not just the account you're currently using.
Press the Oculus/Meta logo on your right controller
Click on the clock on the left side of the universal menu
Select Settings
In the settings panel, select Boundary
Select 'Clear Boundary history'
Redraw your Guardian boundaries by selecting 'Adjust Boundary' from the Boundary settings menu
We've seen these steps help people out in the past with the same issue you're having. We're hoping that they will do the same for you.
However, if you're still having trouble after trying those steps, please don't hesitate to reach back out and let us know. We'll also be here if you have any other questions or concerns. Have a legendary rest of your day!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hey @Anonymous, we're reaching out to see if you're still needing assistance with this matter. If you have any other issues or questions please reach out to us and we'd be glad to help you.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
I have the same problem. The App will open it has the two options rescan or play diplayed. I can click on either one and nothing happens. I then can only quit the app or resume, where again it still won't work.
I read and attemped all the reboots and boundry Resets suggested above and the app still won't work.
Hey there @TCflyboy! We want to make sure that you're able to play in VR without running into anything, that's hard to do with Guardian boundary issues! If you have tried all of the above suggested troubleshooting and the issue is still happening, your next best bet would be to ensure that all important game data is backed up with the cloud sync feature and then go through a factory reset. This will give your device a completely fresh slate to redraw your boundary and will hopefully get you back to gaming!
We hope this addresses all of the concerns you had today, please let us know if there is anything else we can help out with!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
I did the factory reset as you suggested and now all is “Peachy Keen” l made sure all was cloud synced, as you mentioned first of course. I also noticed that the V64 update had been installed. Now I’m not sure if it was the factory reset or the V64 update that sorted things out. I am happy with the results though. I also noticed that the passthrough has improved greatly (less noise and everything more easily readable). I had read it was coming and the update really did make a difference.
Thank you for your input, efforts and quick response in helping myself and others out.
Hi @Anonymous! We understand that the troubleshooting step aren't working for you. We'd love to see what other options we have for you. Since we may have to gather personal information, we'd like for you to please send us a PM. Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. We look forward to hearing from you in PM!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.
If you need an agent to help with your Meta device, please contact our store support team here.
Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.
