Since upgrading to the Quest 3 I'm having trouble getting the hand tracking to start when I wake the headset and when I start an app that uses hand tracking. Frequently when I put on the headset, waving my hands in front of the cameras does nothing. Also at times when the hand tracking is working in the main interface, when I launch an app that can use hand tracking, the app doesn't show my hands being tracked.
The only thing I've found so far that seems to work is picking up one or both controllers so they become active and visible--then putting them down when I see the hand tracking is in effect. Unsuccessful things I've tried are changing the hand tracking delay setting, putting it in and out of sleep, and restarting the headset. Continuing to wait and wave does nothing.
Previously with the Quest 2, I could just put on the headset and wave my hands, then the hand tracking would start reliably and stay active as long as I didn't start moving a controller around. Everything else about the Quest 3 seems to be better except for this.
Is this a new bug that's cropped up in a system update? Something that only effects the Quest 3? A weird change in the OS that expects us to pick up our controllers before hand tracking will start? Is there a fix for this?
Thank you for getting in touch with us. We understand it can be a frustrating experience having difficulties with hand tracking.
For more information on how to fix tracking issues please click here.
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Thanks for getting back in touch with us, we see you are still having some issues with hand tracking. To try and get you back to the Metaverse here is a few more things you can try,
1. Make sure the tracking is turned on
By default, the headset will use 6DoF tracking, unless it has been turned off in the Guardian settings panel or lost tracking while in VR.
Click on the clock on the left side of the universal menu
Select Settings
Select System from the Settings panel
Select Headset Tracking from the left side panel
Make sure Headset Tracking is ticked
2. Clear your boundary history
Bear in mind that if you have multiple accounts on the same headset, boundary history will be cleared for all accounts, not just the account you are currently using.
Press the Oculus/Meta logo on your right controller
Click on the clock on the left side of the universal menu
Select Settings
In the settings panel, select Boundary
Select 'Clear Boundary history'
Redraw your Guardian boundaries by selecting 'Adjust Boundary' from the Boundary settings menu
3. Reboot the headset
Turn the headset off, wait a minute or two, then turn it back on.
A restart is a little different so turning the headset off is recommended over just restarting
4. Remove any unsupported third-party accessories that may affect tracking or pairing (such as controller covers, controller attachments, etc.)
Last resort: Factory Reset, this will erase all saved data on the device and is irreversible. You will still be able to access purchased content from your account, once you are logged back in. It is recommended to use the headset method over the mobile app.
If you are still experiencing issues after you try these steps please get back in touch with us.
Look forward to hearing back from you soon!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Just checking back in with you to see if that resolved the issue or you sill need our help?
If you are still having trouble please send us a private message so we can look into the issue further.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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