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Quest 3 Headset Won’t Turn On

mase_the_ace
Honored Guest

My O3 headset turned black while playing. Now won’t come on at all. Shows it’s off line. I looked into meta help and my serial numbers don’t match. I’ve had it for 6months. 

2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Hey @mase_the_ace! We appreciate you reaching out and would love to help you out with this. We understand that you were in the middle of playing a game when your headset screen went black. Now the headset wont come on at all and it shows offline. You also have another situation with you serial number not matching in the system. Let's dive into this to see how we can help.

 

A few questions/suggestions for your headset not turning on:

  • Do you see any LED lights on the headset? if so, what colors are showing?
  • Have you tried to charge the headset for 2 hours?

Once you have answered those questions or completed the suggestions and are still having the issue please send us a PM. We will also be able to look into the serial number not matching via PM as well. The steps to do so are below.

Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. Hope to hear from you soon!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hey there @mase_the_ace! Just checking in to see if you were able to send us a private message? Let us know if we can do anything for you!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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