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Quest 3 Headset not turning off but fan running

Sharpclamp
Honored Guest

Tried doing a factory reset on headset now fan keeps running and not able to turn off

2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Hi @Sharpclamp! Thanks so much for bringing this experience to the community. We certainly know how important it is to make sure our headsets are working safely, and we'd be happy to lend a hand! For us to get a better idea of what could be going on, we have a few questions for you listed below:

 

  • Are you seeing any error messages related to the fan?
  • What color is the LED showing on the headset?
  • Has the headset's battery drained completely, and the fan continued to run?
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hi again, @Sharpclamp! We're following up to make sure you got our last message. Please let us know if that fan is still running, and we'll be happy to look into the best next steps!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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