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Quest 3 Headset stuck in USB Mode update

not.vmt.2023
Explorer

Hello Meta Support,

My device is stuck in the USB Mode Update and I cannot boot the device nor is able to proceed to a factory reset or any other boot option.

6 REPLIES 6

MetaQuestSupport
Community Manager
Community Manager

Hey @not.vmt.2023, we're just dropping in to see if we can be of some assistance to this matter. We would like to first thank you for taking the time out to share your recent experience with the Quest 3 device. We know it is never fun when our devices do not work to their full capacity. Since you have previously attempted specific troubleshooting steps such as Factory resetting the headset and other booting methods. We advise, if you haven't already to allow the Quest 3 device's battery to drain out completely. Then charge the device up to 30%, power on the device to verify if you are still unable to proceed past the USB Mode update screen. Please don't hesitate to reach back out to us for further questions or assistance. Have a legendary rest of your day!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

not.vmt.2023
Explorer

Hello @MetaQuestSupport  ,

I allowed the headset to drain completely, and charged it back, but it still only returns me back to the USB mode update screen.

I'll also note something odd I notice while usually when charging the headset , I usually see like a amber light to indicate it's charging but that no longer seems to show on the headset itself. 

Hey again, @not.vmt.2023! Thanks for providing us with that update. Considering that you've already attempted numerous troubleshooting steps, we kindly ask that you send us a PM so that we can look into your other options. 

 

Please make sure that you're logged in to the community before sending us a private message. To access our profile page, either select our name or click here! Next, click 'Send a Message' to private message us.

 

We're looking forward to hearing back from you!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

not.vmt.2023
Explorer

Hello @MetaQuestSupport ,

I will continue working via the PM route.

Thank you for the help.

leesydan
Honored Guest

mine is doing the same without the charging light

Hey there @leesydan! We went ahead and responded to your PM! Thank you for reaching out! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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