Does anyone know how to solve the following issue:
During setup, I'm asked to press the meta button to load the universal menu, but nothing happens and now I'm stuck at this point of the setup. Any ideas will be greatly appreciated.
Hi there, @NightPhoenix364. Thank you for your patience throughout this busy holiday season. Getting a new headset can certainly be an exciting experience, and we want you to be able to setup your headset without issue. With that being said, let's see if we can get past this little bump in the road and get you into the wonderful world of VR. We wanted to share with you a really awesome guide that will help you setup your new Quest 3. If this issue still persists after you follow the steps we shared, please reach back out to us again, and we would be happy to investigate the matter further. Thank you for your time and patience, and we hope to hear from you soon!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hi @NightPhoenix364! We hope you're having a good day so far. We just wanted to check in with you and see if you were still having issues with the Quest 3 during setup. If you still need any assistance, please don't hesitate to get back to us so we can continue working towards a resolution with you! Have a phenomenal day!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
I'm having the sane issue, I've restarted, factory reset, even returned and bought another quest 3. Same issue. It tells me to press the universal menu button to complete set up. I hold it down, the meta symbol appears and becomes completely outlined the disappears. How to fix this before I return this $500 POS?
Still need help?
Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.
If you need an agent to help with your Meta device, please contact our store support team here.
Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.
